Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Supervisor, Field Visitation Administrators - Broward Visitation Center

Expired Job

Securus Technologies Fort Lauderdale , FL 33301

Posted 2 months ago


Job Purpose:

Responsible for operations at the visitation center while leading the visitation administrator to deliver exceptional quality service for facility staff and Family & Friends. Responsibilities include opening/closing the visitation center, powering up, testing, basic troubleshooting of equipment, maintenance and cleanliness of the building while minimizing cost.


Essential Duties:

  • Communicates with customers and associates to ensure customer satisfaction

  • Ensures contract requirements are met.

  • Leads team to meet and exceed company objectives.

  • Ensures associates are meeting expectations by setting goals and objectives.

  • Hires and develops direct reports

  • Scheduling of team to ensure proper coverage

  • Approves timesheets, time off requests, and expense reports

  • Ensures the technical performance of their team(s) utilizing training courses, etc.

  • Responsible for planning and implementation of the budget

  • Asset management (Site Inventory, Laptop's, PC's, Etc.)

  • Analyzes and reduces operating costs.

  • Responsible for video visitation access for facility staff

  • Ensures operational readiness and performance for all systems (Security/Avaya Phones/SVV/Securus Workstations/BSO Workstations as required)

Knowledge, Skills, and Abilities:

  • Self-Starter with strong work ethic, excellent leadership, communication, and organizational skills

  • Professional appearance and positive attitude

  • Demonstrates proficient understanding of customer service needs and works to improve the operation of the visitation center.

  • Able to adjust to the Correctional Facility environment and guidelines.

  • Microsoft Operating System experience including, but not limited to Outlook, Excel, & Word.

  • Must be able to work in a fast paced environment where problem resolution times are measured in hours.

  • Must exhibit all of the company's cultural attributes.

  • Customer Relationship and Account Management Skills

  • Employee Development and Performance Management Skills

  • Computing and Business Tools experience (Word, Excel, Power Point, Etc.)

  • Knowledge of computer hardware & telephony

  • Reliable transportation and clean driving record

  • Have no family incarcerated in any local Correctional Facility.


Minimum Qualifications:

  • High School Diploma

Preferred Qualifications:

  • Bachelor degree in related field or equivalent experience
  • 2 or more years of supervisor experience in a customer-facing environment

Physical Requirements:

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 55 pounds.

It is the Company's policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person's race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Banking Financial Relationship Specialist (Cash Transactions / Banker) East Commercial Branch / Broward County Fort Lauderdale FL ( Full Time 40 Hours )

Regions Financial Corporation

Posted 3 days ago

VIEW JOBS 11/10/2018 12:00:00 AM 2019-02-08T00:00 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: This position offers an exciting opportunity for candidates with prior Teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development and upward mobility. At Regions our mission is to make life better for our customers and communities. The purpose of this role is to create meaningful personal connections with customers, identify ways for Regions to meet customer needs, and assist in resolving end to end customer sales and service inquiries. Financial Relationship Specialists are responsible for providing an exceptional customer experience and contribute to improving the financial wellness of our customers. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service. Primary Responsibilities: * Provides a consistent optimal customer experience, primarily handling customers' transactional needs, including but not limited to performing teller activities such as deposits, withdrawals, payments, and balancing * Answers customer inquiries regarding products and services, fulfills basic servicing requests, and opens basic Consumer products such as checking and savings accounts * Works to create and establish relationships with customers, remaining well-informed about the customer's relationship with the bank * Educates customers on standard consumer products, emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier * Assists branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution * Refers customers to an internal team of experts when more complex financial goals and needs are recognized * Achieves required levels of outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs * Ensures safe and sound banking practices, including adherence to all applicable laws and regulations This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week. This position is incentive eligible. Minimum Requirements: * High school diploma or GED Skills & Qualifications: * Ability to assist customers with digital banking offerings * Strong customer focus * Ability to handle multiple priorities simultaneously Preferred Experience: * 1-2 years prior banking, sales, and/or customer service experience * 2+ years prior cash handling or Teller experience Location:Fort Lauderdale, Florida EEO/AA/Minorities/Females/Disabled/Veterans Regions Financial Corporation Fort Lauderdale FL

Supervisor, Field Visitation Administrators - Broward Visitation Center

Expired Job

Securus Technologies