Supervisor, Field Operations

Spectrum Roxboro , NC 27573

Posted 11 months ago

JOB CODE: TOP415

JOB TITLE: Sup, Field Operations

JOB SUMMARY

Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements.

Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team.

MAJOR DUTIES AND RESPONSIBILITIES

Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards

Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary.

Provides quality assurance support and direction to field staff regarding new or existing technologies.

Performs field safety observations and quality control checks in accordance with company TQA requirements.

Resolves and proactively prevents customer escalations

Establishes positive employee relations through effective individual and team communication and provide ongoing support

Regularly observes and mentors employees in regard to safety, quality, productivity and well-being

Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.

Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback

Ensures staff has and maintains necessary company-issued tools and equipment

Facilitates cross-functional communications and cooperation with internal departments and service partners

Instills knowledge of all company products and services

Maintains records and documents in accordance with company policies and procedures

Adheres to industry specific local, state, and federal regulations, as applicable

Knows, understands and follows company policy

Performs other duties as requested by manager

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Advanced understanding of the TCP/IP stack and associated abstraction layers

Advanced knowledge of network designs, network architectures, and network topologies

Ability to read, write and speak the English language to communicate with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner

Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers

Ability to walk over all types of terrain in all kinds of weather, while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts

Basic knowledge using software tools to support the current operations

Knowledge in basic network devices and network appliances Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment

Ability to accurately take measurement and apply to position tasks

Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)

Ability to perform job from high places (i.e. poles and roofs)

Ability to differentiate between different sizes and colors of wires

Ability to work with small components and wires to make cable connections

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool belts

Ability to work while standing 50 - 70% of the time

Ability to use personal computer and software applications including Microsoft Office

Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)

Ability to use handheld communication devices and applications

Ability to use electric or battery operated hand tools such as drills, hammers, wrenches, screwdrivers

Certifications and Licenses

Valid driver's license with satisfactory driving record within Company required standards

Education

Associates degree in electronics or related field, or equivalent work experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Related Work Experience
5+ years of Field Techician work experience perferred

Supervisory experience in a technical environment preferred or equivalent work experience

Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling

Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to successfully manage face-to-face customer interactions and resolutions

Demonstrated leadership qualities

Ability to handle multiple projects and tasks

Ability to prioritize and organize effectively

Ability to supervise and motivate others

Moderate knowledge of residential and commercial facility construction design/layout

Basic knowledge of company products and services

WORKING CONDITIONS

Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold

Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions

Work in commercial or factory type environments

Work outdoors in all kinds of weather and at all times of the day or night

Work performed near power lines and electricity

Work and travel in inclement weather

Some work may be performed in an office environment

Work performed at various heights above ground on telephone/power poles

Some out of town and overnight travel as the business needs dictate

Occasionally required to work overtime as the business needs dictate

Ability to work weekends or a second shift as the business needs dictate



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Social Services Supervisor

Lifepoint Hospitals

Posted 3 days ago

VIEW JOBS 2/15/2020 12:00:00 AM 2020-05-15T00:00 Leads and coordinates key strategic development and functional services to support department objectives and organizational goals. Maintains effective and responsive relationships with patients, attending medical staff, and other departments. In the execution of job duties, it is the universal expectation that all tasks are performed with a patient/resident centered focus, while also seeking opportunities to continually improve core processes. Employee will be scheduled based on operational needs, which may include but is not limited to: holidays, extended shifts, night and/or weekend shifts, standby and/or on-call. The job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of the job. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Leads, coordinates and is responsible for all functions related to the coordination of social services for all long term care residents and short stay skilled patients within the Extended Care Unit. Including but not limited to the following activates: discharge planning process, social services assessments, care plan conferences etc. Provides leadership, direction and supervision for all activities/functions relating to referral development efforts and the coordination of admissions for the Extended Care Unit. Employee is accountable for ensuring outreach efforts are effective and sufficient to maintain and drive admissions and census growth according to established budgetary objectives. Responsible for collection activities/functions for all private pay and patient monthly liability accounts. Collaborates with off-site business office/billing personnel in general accounts receivable and collections processes for the Extended Care Unit. Minimum Education Minimum Education: Bachelor's degree is Required in Psychology, Sociology, or Social Work Master's degree is Preferred in Psychology, Sociology, or Social Work Required Skills Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Minimum Work Experience Minimum Work Experience: Preferred - 5 years experience in Long Term Care case management or Social Work experience. Five (5) years of supervisor experience in Long Term Care preferred. Lifepoint Hospitals Roxboro NC

Supervisor, Field Operations

Spectrum