The Supervisor-in-Training position is responsible for the coordination of the shifts of toll collectors. This position is essentially in an outdoor work environment, subject to weather conditions. Crossing traffic lanes safely requires good mobility, vision and hearing to be alert to traffic conditions. Peak traffic conditions require a high volume of transactions to be processed under demanding conditions. This work impacts the traveling public and as such requires courtesy, efficiency, and professionalism at all times.
Directs and monitors toll collector activity to ensure compliance with procedures and policies. Administers disciplinary action as required. Completes performance evaluations and progress reviews for toll collectors.
Ensures proper toll lane coverage and adequate number of toll collectors. Issues change funds, supplies and equipment to collectors for work shift assignments. Ensures collectors receive proper rest and meal breaks.
Relieves collectors as required.
Prepares operational reports as required by procedures. Handles coin vault(s) operations as specified by procedures.
Maintains traffic flow through toll facility. Monitors operation of toll collection equipment to ensure proper revenue collection.
Performs security and safety related duties as required by procedures, including proper transfer of money.
Speak and understand English proficiently to effectively communicate with motorists and respond to inquiries in a courteous, professional and helpful manner.
Ensures toll collectors are properly trained in current operational procedures and policies.
Ability to perform duties to include preparation of daily and monthly reports, reviewing and analyzing collector variances, assist in preparation of supervisors' schedules, communicate with regional office staff and other Department personnel regarding operational and staffing issues as needed.
High school diploma or GED.
Proficient in MS Office.
Required availability to work weekend hours based on business needs.
Ability to establish and maintain effective working relationships.
Achieves expectations on fund management, revenue collection and deposit accuracy, attendance and customer service.
Ability to safely walk across toll lanes and climb/descend stairs while carrying up to 50 pounds.
Ability to perform arithmetic calculations.
Ability to work independently.
Ability to accurately handle money.
Ability to communicate effectively in English both verbally and in writing.
Time management and organizational skills.
Skill in use of personal computer.
Dependable, stable, productive, honest, trustworthy, responsible, accurate, positive, supportive, detail oriented, conscientious and demonstrates exceptional work habits.
Final candidates for this position will need to successfully complete drug screening and a background investigation, which may include a criminal and credit check along with DMV.