Supervisor, Enhanced Care Management

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego (FHCSD) is looking for a Supervisor of Enhanced Care Management. The Supervisor will oversee the day-to-day operations of the Department of Health Care Services (DHCS) California Advancing and Innovating Medi-Cal (CalAIM) specific programs, related to special population health outreach, counseling, case management, and health education services. In this role, job duties include managing direct and indirect reports, providing oversight of patient cases, tracking deliverables for assigned grants/programs, conducting data analysis and report writing, and providing support to Program Managers. The Supervisor of ECM will also be responsible for building relationships with community partners and identifying new partners and new sites for providing services. In this role, the incumbent is expected to be flexible in fulfilling a variety of program roles for the day-to-day operations of FHCSD's DHCS CalAIM Enhanced Care Management and Community Supports programs.

Responsibilities:

• Builds positive relationships, inspires others to perform at a higher level, prepares career development plans, and retains an accountable workforce.

• Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.

• Collaborates with internal and external customers, including FHCSD service staff and other service providers, for the purpose of improving quality of care and flow.

• Gathers, enters and analyzes data on programs, creating relevant and usable reports on program data and metrics. Consolidates data and produces relevant, meaningful, timely reports.

• Identifies, builds, and maintains relationships with community partners, identifying opportunities for new community sites and community partners.

• Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.

• Performs other duties as assigned.

• Provides oversight of cases, reviewing and auditing case files, sitting in on appointments, and providing prompt and actionable feedback to subordinates. Manages walk-in patients, referrals, program education, and conducts one-on-one service recovery. May have a small case load of high-need clients or provide one-on-one services with clients.

• Provides support to the Program Manager, assisting with daily operations, managing staffing schedules, calendaring, and liaising with community partners, especially in regards to staffing community events and sites.

• Provides/ensures staff receive all new hire and annual trainings on time.

• Tracks deliverables for assigned program(s) on a regular basis, ensuring compliance with grant and departmental requirements.

Requirements:

• 3 years of work experience providing human services to high-risk, medically underserved, or relevant community health populations required.

• Bachelor's degree in Social Science field, Public Health, Healthcare Administration, or closely related field required. Master's degree in relevant field preferred.

• Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

• Must meet driving requirements.

Rewards:

• Job type: Regular Full Time

• Competitive Salary with Excellent Benefits

• Retirement Plan with Employer Match

• Paid Time Off, Extended Sick Leave and Paid Holidays

• Medical/Dental/Vision/FSA/Life Insurance

• Employee Discounts and Wellness Programs

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

64,480.00 - 85,973.33

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)