About the Position:
The role holder is responsible for the safety, reliability, security and integrity of the overhead electric distribution system through the daily supervision and organization of operations personnel in order to complete job tasks while complying with Company, departmental and Regulatory policies, procedures and statutory requirements.
Supervises both internal and contracted personnel to assure the timely and cost effective completion of work within the area of responsibility.
Provides emergency response and supervision of personnel engaged in a 24 hour, 7 day per week operation.
Position Responsibilities (including but not limited to):
Supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.
Oversee the operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.
Ensure supervised teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff.
Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.
Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.
Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes.
Monitor performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively.
Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid deliver against service level agreement.
Promote and implement best practices in order to ensure all work tasks achieve high productivity and low costs.
Knowledge & Experience Required:
A Technicals degree in a related area and/or 5 to 7 years' of related experience, or committed to 'on the job' training programs with practical experience of methods, processes and techniques relevant to area or discipline.
Technically proficient within subject matter and experience of leading a team involved in field operations activities is preferred.
Ability and knowledge to develop standard operating procedures for field personnel to perform overhead electric work and connections on energized distribution/transmission facilities is preferred.
Must have, or possess the ability to develop a working knowledge of information systems critical to the work management, financial reporting and performance tracking of the designated area.
Must have or possess the ability to develop knowledge and understanding of National Grid's policies and processes and how to apply them effectively.
Must have demonstrated or possess the skills to build effective, respectful, working relationships.
Ability to perform off-hour coverage and provide sound decision-making during emergency situations.
Identifies the key stakeholders in the organization and uses that information and the informal organizational structure to get things done within the Operational area.
Within own Operational area, demands high performance and makes the consequences of non-performance clear.
Promotes team effectiveness by soliciting input from team members, communicating expectations of the team and delegating responsibilities while providing support and structure.
Encourages and empowers others by offering help and advice, and building a common understanding of needs and shared goals of the Operational area.
Proactively makes changes to improve performance, efficiency and effectiveness of processes within the relevant Operations area.
This position is one of National Grid's career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.