Supervisor - Field Customer Service

Position Information:

LOCATION: Horseheads, NY

SALARY RANGE: $83,800 - $104,700

Schedule: Office

Job Description

Job Summary

Plans, directs, and supervises field customer service functions including meter reading, turn-ons and turn-offs, and collection activities. Provides on-site support to walk-in office customer service representatives. Works in conjunction with other local supervisors and managers as needed.

Key Responsibilities

• Schedules, monitors, and evaluates the work of direct reports and/or contingent workers.

• Ensures compliance with applicable rules, regulations, policies, and guidelines.

• Manages department budget, maintains cash controls, and supports the employee hiring process.

• Facilitates shared/switched meter and theft of service investigations.

• Handles high profile accounts relating to credit, customer satisfaction and/or billing issues. Supports the achievement of Priority Targets.

• Promotes safety of employees, the public, contractors, and company facilities by implementing action items and participating in results driven safety initiatives.

• Fills the emergency preparedness role of Wires Down Branch Director which requires after hours availability.

Required Qualifications

• Bachelor's Degree with a minimum of 4 years relevant experience, or Associates Degree with a minimum of 7 years relevant experience, or High School/GED and 10 years relevant experience required.

• Prior customer service experience required

Preferred Qualifications

• Prior supervisory experience is preferred

• Knowledge of and experience with scheduling and routing software

• Knowledge of and proficiency with SAP-CCS and Microsoft Office Suite

• Good verbal and written communication skills.

• Strong customer service and leadership skills.

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual's sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables.

#LI-OFFICE; #LI-CH1

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com

Job Posting End Date: