Definition, maintenance, and support of Operational Smart Grids (OSG) infrastructure operational policies, standards, best practices, procedures, tools, and projects in support of efficient, resilient, and secure operations of OSG supported applications and facilities. Directs and works with technical teams and external vendors to provide operational support for a diverse set of operational enterprise services. Monitor operational performance to identify opportunities for improvement. Align the operational requirements with relevant global/corporate operational requirement(s), security framework(s) and/or
associated regulatory compliance. Provide leadership and solution construction including installations of Identity and Access Management (IAM) products for User life-cycle management, Identity and Access Governance, Automated Provisioning, (SSO) Single Sign-On, Federation, and Privileged Account Management.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
Provide timely responses to all incidents, tasks and requests assigned to meet Service Level Agreements.
Work with internal clients, suppliers/contractors, project teams and other technical staff to identify, design and support technical solutions.
Provide maintenance following the change management process.
Lead the technical implementation plans in support of technical projects.
Maintain regulatory compliance under NERC/CIP guidelines.
Maintain high quality security controls surrounding the critical SCADA systems.
Perform/coordinate special assignments from OSG Cyber Compliance Sr Manager.
Provide professional and technical mentoring for team members.
Data to day supervision of internal and external resources both local and remote.
Education & Experience Required:
BS/BA Degree in Business, Computer Science, or other technical discipline
Will consider additional years of relevant experience (10+ years) and/or related technical certifications in lieu of degree requirement (in accordance with the FLSA Computer Professionals Exemption)
Meet at least one of the following:
AS Technical Related Degree with 8+ years' technical experience
BS Technical Related Degree with 6-8 years' technical experience
MS Technical Related Degree with 4+ years' technical experience
Preferred experience would include supervisory experience over staff, projects, or contractors
Position requires a minimum of four (4) years' experience working with identity and access solutions in an enterprise environment
Position requires in depth knowledge of ITIL aligned Service Management principles and processes. ITIL V3 certification is preferred. At least 4 years' experience in a Service Management role, with significant exposure to IT audit and compliance; 4+ years of experience in planning, organizing, and delivering impactful service improvements in complex technical environments involving multiple stakeholders.
Professional certification in an audit and compliance related area, is a plus e.g. CISA, CRISC, CISM. Familiarity with industry standard compliance and security frameworks/ regulations - e.g. Data Privacy, SOX, NERC, CIP, encryption/ cryptography standards and other international, federal, and state regulations as applicable to the Utility industry
Experience in .NET Applications and Development and Scripting is a plus, Web Application security, Software Security, HTTP and related technologies, Database/Directory integration, x509 Certificates, Windows, Unix, Linux, Experience with IAM products: CA / SiteMinder, Radiant Logic, Sailpoint, Centrify, ForgeRock, Ping Identity, IBM, Okta, Oracle, RSA, Federated Identity and Single Sign-On, Access Management and API Gateways, SAML, WSFederation, OAuth, OpenID Connect, and/or SCIM standards, RADIUS and/or KERBEROS, APIs (SOAP, XML, REST, JSON), Social APIs including Facebook, Twitter, LinkedIn, etc. User Directory (Active Directory OpenLDAP, OpenDJ, etc.), Java and/or .NET development, Amazon's AWS services (i.e. VPCs, SES, RC2, R3, Route 53, Cloud Formation, etc.)
Understanding of relevant Compliance Regulations and Policies (NERC-CIP, Etc.)
Working understanding of the NERC-CIP requirements
Knowledge of IT security best practices
Ability to explain complex ideas in simple terms
The ability to demonstrate good communication skills both written and orally (This communication would be with team members, other departments, regulating authorities and leadership local and abroad)
Must be able to work independently and contribute proactively to drive results
Able to develop effective business cases for enhancements
Capable for reviewing work of less experienced staff and ensures quality even on the most complex tasks or projects; Additionally, provides training and mentoring to others to increase cross functional capabilities of other
Able to supervise the management of the credentials, privileges, and access for distributed systems to ensure all information systems are functional and secure, ensuring that SLAs are met
Able to supervise the maintenance of IAM security policy including providing updates to CIS procedural documents to support policy
Must possess ability to deal collaboratively, diplomatically, and successfully with customers, co-workers, direct reports and other professional colleagues, managers, and staff
Must be able to work effectively in a team environment, as well as work independently with limited supervision
Must have excellent problem-solving skills while providing first class customer service
Requires outstanding oral and written communication skills
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
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