Supervisor, Customer Service

Spectrum Rochester , NY 14618

Posted 3 months ago

Are you a proven leader looking for an exciting new leadership opportunity?

Are you ready to take the next step in your career by developing a top team of contact center service/support professionals?

Do you want to feel rewarded as a valued mentor in the leading edge of technology? Then joining Spectrum is the optimal way to move YOUR CAREER FORWARD!

Spectrum is growing This is the BEST time to bring your leadership skills and expertise to the exciting field of Telecommunications. We have flexible schedules in a fast paced customer setting.

Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes free internet, discounted video and phone services to include international calling features, generous benefits including 401k with full match opportunity and many more!

MAJOR DUTIES AND RESPONSIBILITIES

  • Supervises, organizes, mentors and coaches customer care representatives and leads.

  • Responsible for directing and implementing a broad range of customer care activities to include resolving complex or sensitive customer complaints and difficult telephone calls.

  • Develops and promotes a customer-driven service culture in an effort to improve customer satisfaction and retention.

  • Participates in the performance review of staff.

  • Involved in the skill development of team members through recurring coaching and training sessions.

PREFERRED QUALIFICATIONS AND EDUCATION

  • High School Diploma or (GED) equivalent required. Bachelor's Degree preferred.

  • 2-3 years of relevant leadership experience, including 1-3 years in a lead position with proficient level of performance.

  • Coaching and leading experience required.

  • Ability to manage and organize time effectively.

  • Excellent communication and analytical skills required.

  • Customer billing systems or troubleshooting tools preferred.

  • Current/Previous experience in cable/High speed Data services and/or experience in the Telecommunications industry preferred.

Weekend and Evening Availability Required


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Supervisor, Customer Service

Spectrum