Home Depot Houston , TX 77020
Posted 1 week ago
Job Description
Position Purpose:
The Customer Service Supervisor will be responsible for a team of customer service specialists and all related administrative activities for Blinds.com, the world's largest online window covering company. This position is responsible for ensuring performance quality, positive customer experiences, employee engagement and driving customer service results to achieve department expectations.
As a supervisor, you will lead by example and live our core values. You will motivate all employees to strive for continual improvement, and reward employees for delivering spectacular customer service experiences, as well as quality, best solution, and single contact resolution, which are vital to our success. This position is responsible for leading the team to achieve company targets, which means that employee support and motivation must be a core strength, along with the ability to identify and address sub optimum results. This role requires that an individual also be an expert in company products, policies, systems, and processes, and teaches the team new knowledge and skills so that they become higher-performing employees.
The ideal candidate must have the ability to identify different ways an employee can improve as well as display core strengths of employee support and motivation. Additionally, the Supervisor must have the ability to identify employees' skills and knowledge deficiencies and be prepared to coach them in an effort to improve the performance.
Key Responsibilities:
Direct Manager/Direct Reports:
This position reports to a Manager of Customer Service.
This position has 15 direct reports.
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Demonstrate strong leadership abilities
Action Oriented
Ability to collaborate well with other members of leadership by exercising respectful candor and working through conflicts effectively
Excellent Communications skills, both written and oral
Strong computer skills including experience with Windows, Microsoft Office Suite and the Internet
Must adhere to work schedule
Exemplary organizational skills
Ability to perform with minimal supervision
Understanding of call center technologies including IVR/ACD/email systems
Whole Foods
Posted 2 days ago
VIEW JOBSHome Depot