About the Position:
Responsible for the daily engagement and supervision of Customer Meter Services personnel working within the geographical region of Cape Cod, MA. Priority is to efficiently execute on safety, compliance and customer driven workload.
The typical work schedule is Monday through Friday (some Saturdays needed, with rotating Weekend Standby / On-call supervisory responsibilities for Gas Field Operations and Customer Meter Services personnel).
Position Responsibilities (including but not limited to):
Customer focus - execution of work to be done with the customer in mind
Ensure the safety, reliability, security, and integrity of National Grid's gas distribution system and our gas customer's premises, consistent with Company goals, objectives and policies, in full compliance with existing and future governmental codes and regulations.
Protect the safety of the public, company property, and personnel through monitoring and enforcement of work methods, construction standards, and procedures for emergency response, leak investigation, and other gas maintenance, construction, and service activities.
Lead, supervise and motivate a culturally diverse operations workforce through coaching, counseling, and team building to effectively and efficiently accomplish assigned and emergency job tasks.
Effective implementation of policies and procedures that ensure public safety, maximize customer satisfaction and fulfill statutory requirements while meeting or exceeding performance incentives.
Ensure employee and job site safety through field observations and inspections of crews, equipment and work sites.
Ensure strict compliance with OSHA, PUC, DOT, and Pipeline Operator Qualifications along with all corporate policies and procedures.
Efficiently schedule and secure required resources to maximum customer satisfaction and productivity while remaining fully compliant and within budgetary limitations.
Initiate and institute corrective actions and process improvements.
Utilize labor relations skills in order to administer and interpret contract language and resolve discipline cases and grievances
Knowledge & Experience Required:
Extensive Gas Operations related work experience is preferred.
Prior supervisory experience within Gas Field Operations, Gas Construction, Customer Meter Services, Instrumentation & Regulation or a related field is preferred.
Advanced education and/or degree are considered a plus.
Technical knowledge of the gas transmission & distribution system and experience with gas construction, maintenance, and service practices.
Gas Engineering, Instrumentation & Regulation, and/or Gas Control experience is considered a plus.
Knowledge of federal and state gas regulations including OSHA, PUC, DOT, and Pipeline Operator Qualifications, etc.
Proven supervisory skills and ability to work effectively with others in a team environment is necessary.
Working knowledge of company information systems and technologies related to field operations, including MAXIMO, LMS, FDC, ADVANTEX, SAP, CRIS, Drive Cam, etc.
Strong knowledge of safe work practices and safety initiatives and must possess an exceptional safety record.
Strong oral and written communication skills.
Proven ability to maximize performance and engagement of subordinates.
Solid planning and organizing and scheduling skills are required.
Must possess the following competencies: Focus on Safety, Customer Satisfaction, advancing technology to protect our environment, innovation, drive for results, adaptability, demonstrate and promote teamwork, ability to motivate and energize employees.
Experience with collective bargaining protocol and labor relations skills.
Ability to successfully prioritize and handle multiple tasks, including emergencies.
Strong decision making and time management skills.
History of strong performance and focus on results.
This position is one of National Grid's career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.