Supervisor, Copy & Print Marketing

Staples Columbia , MD 21044

Posted 2 months ago


Staples focuses on our customer and our community. As a Print & Marketing Supervisor (aka Print Production Sales Supervisor), you'll act as a team lead in driving results for key metrics by selling and providing a total print and marketing solution for customers. You'll lead a team in developing their own selling and consultation skills, and in being positive, inclusive and consultative while helping customers achieve their Print and Marketing goals.

We are investing in our people and our stores, empowering you to learn, grow and deliver. You will help lead a great, fun retail culture at Staples that supports and strengthens your team. Your team will have the customer's needs in mind while providing solutions and a differentiated customer experience.

Get great perks because, you matter.

  • Bonus plan, flexible full-time hours/shifts, and generous paid time off; hiring immediately

  • Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

  • 401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits

Provide strong leadership in community, customer service, and team development.

  • Drive customer satisfaction by focusing on customer engagement and quality

  • Ensure that the store culture embodies Staples values and its commitment to the community

  • Connect with customers and build relationships to offer and provide value added print and marketing solutions

  • Coach associates in exceptional service, consultative selling and total solutions

  • Review and execute internal communications, ensuring each member of the Print & Marketing team receives any necessary information, and tasks are delegated as necessary

Play an active role in helping your store, your people and your customer win.

  • Offer creative solutions to customers so that Staples is their go-to partner for all copy & print marketing solutions in the future

  • Leverage to actively manage top customers through in-store engagement and proactive outreach to grow relationships that result in net incremental sales

  • Lead and develop a team committed to operational excellence in driving profitable sales & margin

  • Utilize order intake tools to consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution for their need to drive sales and dollars per transaction


Essential skills and experience:

  • Able to work a flexible schedule (including nights and weekends)

  • Experience leading a team and/or supervising others while managing many priorities

  • Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)

  • Attention to detail and keen eye for noticing quality issues throughout the production process

  • Experience overcoming objection and engaging with customers to understand their needs

  • Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

  • Staples does not sponsor applicants for work visas for this position

Preferred Skills and Experience:

  • Experience in a fast-paced customer service, selling, and/or copy & print production environment

  • Desktop publishing software experience including Adobe and Publisher

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Executive Director Marketing

Laureate Education, Inc.

Posted 1 week ago

VIEW JOBS 5/23/2020 12:00:00 AM 2020-08-21T00:00 Job ID 48493BR Date posted 05/22/2020 Institution Walden University City Columbia The Sr. Director of Brand and Creative Operations is key leader on the Brand and Creative Services team. This individual will oversee a team of Brand/Product Marketers as well as Project Managers to ensure timely and high-quality delivery of all brand and communications programs across Paid Digital, traditional advertising, CRM and other channels that are delivered on budget. This individual will manage our various brand and creative agencies and be responsible for the development and execution of comprehensive communications and advertising programs in alignment with the brand strategy for Walden University and other subsidiary brands as needed. This role will partner across all members of the commercial operations organization and other key stakeholders to promote Walden's brand vision and ensure brand consistency across all areas of the University, as well as across all consumer touch points and channels, as appropriate. * Lead agencies and internal teams to execute integrated marketing plans created for the Walden University brand * Lead the development of tactical creative briefs based on strategic marketing direction. Work with agencies and outside resources (freelancers) to ensure understanding and alignment with overall direction. Ensure creative product reflects and communicates this direction. * Develop and coordinate breakthrough, integrated programs across advertising disciplines and deliver excellent executions with our agencies. Supervise TV, Print, OOH, Digital, Social and other creative development for all brand/awareness and college-level programs. * Work with various internal functional departments including Research, Business Intelligence, Media, Public Relations, Legal and Academics to gather information needed to be included or considered in creative assignments. * Responsible for all creative budgets and execution of authorized plans, purchase orders and vendor payments. Approve billing and invoices for payment. Communicate with agencies and outside vendors for billing issues and dispute resolution. * Maintain accurate spending forecasts and update as needed; manage all activity for advertising/creative budget tracking. * Direct and report on effective use of Project Intake, Monthly Creative Services time/utilization * Lead and commission various insights gathering research studies for consumers and competitive category to secure knowledge that can be utilized to enhance and evolve the brand, student insights, and creative product. * Manage brand and advertising guidelines to ensure all vendors and internal audiences follow them and update as necessary. * Develop brand and advertising KPIs with VP, Marketing and other key stakeholders. Create scorecards, reports, and other tracking tools to track and analyze results of marketing/advertising campaigns and programs. Share results and recommendations to ensure goals are met. * Manage an internal brand and project management team of 6. * Lead agencies and teams to present ongoing competitive positioning, spend and analysis. * Direct the brand review process to ensure alignment across all areas of the organization on Brand Standards and Expression. * Lead Quarterly Agency and Vertical College Summits and weekly agency integration calls, as needed. * Work with our brand and other agencies and internal teams to develop, refine and/or execute the following for Walden, as needed: * Execution of the brand platform to include a definition of the Walden brand character and vision, value proposition, as well as positioning, personality, voice, tone and manner, behaviors * Oversee the production and development of campaign style and messaging guides * Maintain and update library of legal and competitive claims. * Bachelor's degree required * MBA a plus * A minimum of 10-15 years of progressive brand/marketing management experience is required, as well as leading a team. Agency experience is a plus. * A proven record of success in developing and implementing brand/marketing plans and achieving business and brand goals through brand activation activities. Direct experience managing and overseeing creative production including broadcast (TV and radio), OOH, Digital, Social and print assets on a local and national level. * Ability to translate information from multiple sources regarding consumer needs/objectives into programs. * Must have supervisory experience. * Proficient in Excel/Word/Power Point/Outlook computer programs. * Thorough understanding of standards of brand health measurement and evaluation. * Be an analytical thinker. Ability to analyze and present data and findings clearly, concisely and accurately, and be able to draw meaningful conclusions and indicated actions. * Must be a strong communicator. Write and create presentations. Sell ideas internally and externally: influence people both inside and outside of department to drive quality execution. * Ability to work cross-functionally. Working knowledge of marketing, acquisition, finance, consumer promotions to build effective partnerships throughout the organization. Team player within Marketing group and across marketing teams and agencies. Equal Employment Opportunity Our goal is to have a diverse workforce that is representative of our students and our communities. Laureate is an equal opportunity employer committed to hiring based upon merit. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform with or without reasonable accommodations. We do not discriminate on the basis of sex, race, color, religion, age, national origin, physical or mental disability, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Laureate Education, Inc. Columbia MD

Supervisor, Copy & Print Marketing