Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Supervisor, Contact Center

Expired Job

Medical Transportation Management Las Vegas , NV 89119

Posted 2 months ago

Consider a Career at MTM From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities.
Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond.
In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Associations Fit-Friendly Worksites Recognition program.
As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer.
We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.
If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.
MTM, Inc.
continues to grow and we are seeking a Supervisor, Contact Center MTM, Inc.
is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources.
MTM is made up of people who share a passion for making a positive impact.
Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities.
MTM is a fun place to work, where individuality is encouraged and hard work is rewarded.
The Supervisor, Contact Center (CC) is responsible for managing and coaching our Customer Service staff.
This includes day-to-day activities related to the operation of the Contact Center such as assessing performance, providing feedback and giving excellent customer service to internal and external customers.
The Supervisor, Contact Center leads and motivates through open communication to ensure the overall success of their staff and team.
This position is located at our office in Las Vegas, NV

  • Provide leadership and management of direct and non-direct reports

  • Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals

  • Meet/exceed Contact Center performance expectations and goals

  • Consistently be attentive to real time service levels within the Contact Center; taking action when needed

  • Analyze statistical Contact Center data and work with Workforce Management to determine areas of opportunity to prevent Corrective Action Plans

  • Ensure oversight on Contact Center specific projects that have a direct impact on the business KPIs and goals

  • Oversee team staffing levels and partner with People & Culture to help support recruitment efforts

  • Host regular meetings with staff to discuss performance results, opportunities, create action plans, and promote teamwork

  • Provide support on special projects as needed

    Minimum Qualifications:
  • High school diploma or G.E.D.

  • College degree in a related field, preferred * 1+ years of previous leadership or supervisory experience required, or equivalent related experience

  • Proficient computer skills including Microsoft Outlook, Word, and Excel * 2+ years of previous experience overseeing a team primarily made up of work at home or remote agents, preferred * 1+ years of previous Contact Center leadership, preferred

  • Experience in coaching, mentoring and fostering a positive work environment

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Competency Based

  • Strong leadership, mentoring and coaching skills

  • Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems

  • Strong analytical & strategic planning skills

  • Maintain a strong knowledge of products and services

  • Strong and effective communication skills

  • Strong organizational skills

  • Ability to motivate and supervise people toward high productivity

  • Strong presentation skills; can speak across various forums and communicate to all levels of employees

  • Ability to acquire and maintain knowledge of MTM protocols, Transportation Provider Network system, and personnel policies

  • High degree of accuracy, confidentiality, and the ability to work in a fast paced environment

  • Ability to multi-task and utilize Contact Center systems

  • Ability to maintain high level of confidentiality Whats in it for you?

  • Paid vacation

  • Holiday Pay

  • Health and Life Insurance Plans

  • Dental and Vision Plans * 401(k) * Onsite Gym

  • Wellness Screenings

  • Birthday Holiday

  • Training Development

  • Casual Dress Environment

  • Scholarship Program

  • Healthy Market

  • Free Coffee *These benefits may not be available at all locations Equal Opportunity Employer: MTM is an equal opportunity employer.
    MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
    If you are in need of accommodations, please contact People & Culture at or .

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Contact Center Supervisor

Bofi Federal Bank

Posted 3 days ago

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 Description: Born digital, Axos BankTM is publicly traded on the New York Stock Exchange (NYSE: AX). Axos Bank has reinvented the banking model, growing to nearly $10 billion in assets in just 19 years. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 online banks in the country! We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve. We are searching for a dedicated, supportive, Contact Center Supervisor who can coach and motivate contact center representatives as they field calls, emails, and chats from customers. The Contact Center Supervisor will support representatives by monitoring progress, delivering expectations and provide coaching and feedback in a timely manner. The successful Contact Center Supervisor will be focused on building employee skills and knowledge through support, development and coaching so they can provide an excellent customer experience to our customers. Job Responsibilities: * Provide support for all contact center representatives through coaching, training, and feedback * Monitor and evaluate performance of team * Prepare reports and analyze data of contact center goals * Assist in onboarding and training new contact center representatives * Work across departments to support business needs * Create schedules and conduct regular one on ones with team members * Hold representatives accountable to policies, procedures, and performance standards * Remains available at all times for agents' questions, concerns, or escalated calls Key Skill Sets or Knowledge Requirements: * Excellent communication skills * Advanced coaching and leadership abilities * Knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) * Ability to manage escalated situations – superior problem solving and negotiation skills * Maintain customer and team member confidentiality - good interpersonal and active listening skills * Organizational skills, attention to detail and strong ability to multitask are essential * Exceptional customer service skills Desired Career Experience & Education Requirements: * 1+ years' experience in supervising team members * High school diploma Preferred: * Banking experience * Contact center, sales, and service experience * Bachelor's degree Apply directly for consideration as we are not using any outside agencies for any of our openings. Job Functions & Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Equal Employment Opportunity: Axos Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws. Options Bofi Federal Bank Las Vegas NV

Supervisor, Contact Center

Expired Job

Medical Transportation Management