Supervisor Compliance & Liaison Specialist

Summary

The Supervisor Compliance and Liaison Specialist provides technical and administrative oversight to a team of Education Liaison Representatives (ELR) and Education Compliance Survey Specialists (ECSS), who are responsible for the adjudication of approval, compliance, and liaison activities associated with VA education benefit programs.

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Overview

• Accepting applications

• Open & closing dates

05/08/2024 to 05/22/2024

• Salary

$74,441 - $96,770 per year

• Pay scale & grade

GS 12

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Locations

1 vacancy in the following locations:

• Montgomery, AL

• Little Rock, AR

• Phoenix, AZ

• Los Angeles, CA

• Show more locations (35)

• Oakland, CA

• San Diego, CA

• Denver, CO

• Hartford, CT

• Washington, DC

• Saint Petersburg, FL

• Atlanta, GA

• Chicago, IL

• Indianapolis, IN

• Louisville, KY

• Boston, MA

• Baltimore, MD

• Togus, ME

• Detroit, MI

• Saint Paul, MN

• Overland, MO

• Saint Louis, MO

• Jackson, MS

• Winston-Salem, NC

• Lincoln, NE

• Newark, NJ

• Albuquerque, NM

• Buffalo, NY

• New York, NY

• Cleveland, OH

• Muskogee, OK

• Philadelphia, PA

• Pittsburgh, PA

• San Juan, PR

• Columbia, SC

• Nashville, TN

• Houston, TX

• Waco, TX

• Roanoke County, VA

• Seattle, WA

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

50% or less - You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

12

• Job family (Series)

1801 General Inspection, Investigation, Enforcement, And Compliance Series

• Supervisory status

Yes

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

• Trust determination process

Suitability/Fitness

• Announcement number

307-24-CC-12409008-NBU

• Control number

790331000

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This vacancy announcement is open ONLY to current, permanent Veterans Benefits Administration (VBA) employees and former VA employees who are CTAP eligible. Note: Submit a copy of your most recent NON-AWARD and NON-GENERAL ADJUSTMENT SF-50. The SF-50 must indicate proof of status and should identify your position, title, series, grade/step, salary, tenure, and type of service AND the SF-50 needs to show 52 weeks at the current or next lower grade level.

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Duties

Duties may include, but are not limited to:

• Development and oversight of organizational work planning within various states or foreign countries assigned.

• Implementation of operational and tactical oversight strategies over education and training programs.

• Preparation of information and data (i.e., accomplishments, progress, mission needs, resourcing, and all unresolved or controversial issues), which provide senior leaders with regional status of operations.-Conduct advisement and develop recommendations to leadership addressing assigned programs within the AC&L mission.

• Provision of guidance and assistance to the regional Chief Education Liaison Officer on short and long-range planning of priorities and preparation of schedules for the completion of work.

• Identify and recommend development and training that will increase efficiency of compliance and liaison review and reporting.

• Research, analyze, and evaluate policies and regulations to resolve stakeholder conflicts, challenges, and complaints.

• Ensure enforcement of statute, regulations, and standards of compliance among education and training intuitions.

• Makes recommendations and provides the regional Chief Education Liaison Officer an independent and unbiased assessment of the team's compliance with directives and level of morale.

Work Schedule: 8:00 a.m. to 4:30 p.m. Monday through Friday

Compressed: Available

Virtual: This is NOT a virtual position.

Position Description/PD#: Supervisory Compliance and Liaison Specialist / GS-12 (PD# 38908A)

Relocation/Recruitment Incentives: None

Must have a Valid Drivers License: Yes

Physical Requirements: The work is primarily sedentary, although some physical effort may be required to perform the duties of the position. The incumbent may sit to do much of the work and extensive use of a computer is required. The nature of the work may place the incumbent in a stressful situation, and they must possess a high degree of emotional stability, maturity and judgement to complete the work assignments. Some standing, walking, and light lifting (up to 20 pounds) may be required.

Promotion Potential: No. Full promotional potential set at the GS-12.

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.

• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:05/22/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Submit a copy of your most recent NON-AWARD and NON GENERAL ADJUSTMENT SF-50. The SF-50 must indicate proof of status and should identify your position, title, series, grade/step, salary, tenure, and type of service (Competitive or Excepted) AND the SF-50 needs to show 52 weeks at the current or next lower grade level. To verify Time-In-Grade requirements, submit a copy of a SF-50 Notice of Personnel Action reflecting when you entered your highest grade held [(e.g. Appointment, Promotion, etc.) Note: To demonstrate that you meet Time-In-Grade requirements (serving 52 weeks at the current or next lower grade and step), you may need to submit more than one copy of a SF-50; You may need to submit a non-award SF-50 to show when you entered your highest grade and step (or next lower grade/step level) AND another non-award SF-50 to show when you exited your highest grade and step (or next lower grade/step level).

NOTE: To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. GENERAL ADJUSTMENT and AWARD SF-50's CANNOT be used for time-in-grade verification.

Specialized Experience: To qualify at the GS-12 grade, you must have one year of specialized experience equivalent to at least the next lower grade GS-11 or higher. Specialized experience must document direct specialized experience with Veterans Educational Benefits and experience working educational institution program approval applications and compliance survey activities, ability to set priorities and tasks, and resolve conflicting issues or actions in question. Conducting development and oversight of organizational work planning within various states or foreign countries as assigned and implementation of operational and tactical oversight strategies over education and training programs.

NOTE: The GS-12 grade does not have an education qualification requirement. You will be rated on the following Competencies for this position:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is NO educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This is NOT a bargaining unit position.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

You will be rated on the following Competencies for this position:

• Comprehensive knowledge of policies as it relates to veterans' educational benefits.

• Ability to effectively resolve controversial business line program issues and/or conflicts.

• Ability to provide oversight responsibilities that require the direction and integration of work through various sources of communication.