Supervisor, Community Standards

Purpose of Classification

Highly responsible, management and technical position that provides both administrative and field support to the Community Standards Director in managing the daily operations, including supervision of Community Standards Specialists and Outreach Coordinator(s), facilities and general operations. Demonstrates leadership through setting the example by providing high level customer service and following the divisional and City mission, core values and policies.

Essential Functions

The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance.

The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Assists with managing the daily operations, including supervision of assigned Community Standards Specialists and Outreach Coordinator(s), attendance tracking, facilities and general operations; determines routine logistical actions and may act on behalf of the Director in his/her absence.

Spends 50% of the shift in the field; conducting joint inspects, sweeping City for violations, conduct ride alongs with staff, etc. The other 50% is spent in the office doing managerial duties and administrative work.

Recommends and assists in interviewing and selecting all new incoming Community Standards Specialists, promotions, and discipline of assigned staff.

Reviews operating procedures to include identifying and analyzing issues and problem-solving; may represent the Director at meetings, conferences, including contacts with outside agencies.

Prioritizes and oversees work and scheduling of assigned Community Standards Specialists; responds to leave requests and ensures accuracy of timesheets in Kronos; prepares annual performance reviews by providing ongoing and formal feedback by documenting as a journal entry in NeoGov.

Organizes, prioritizes, and delegates workload, while monitoring work in progress and inspecting work that is completed. Provides assistance or coverage to other employees as needed.

Provides customer service either directly or through delegation, in person, by phone or by written correspondence. Ensures department/division standards for customer service are met by all employees.

Supervises Specialists deployment and assists others in investigating and responding to unusual or difficult situations and resolving problems and complaints.

Plans and coordinates disaster preparedness for the division to include distribution of supplies, assigning of duties and participating on "Damage Assessment" teams after declared emergencies evaluating structural and property damage.

Composes correspondence, reports, memorandums, forms, etc.; interprets departmental/division administrative and personnel policies and procedures; relays instructions.

Participates in assisting the Community Standards Director in developing, implementing, and maintaining code enforcement policies, priorities, objectives, and goals as it relates to the enforcement of codes and community outreach, and City wide policies, objectives, and goals.

Performs various administrative and reporting duties involving inspection results and reconciliation requirements, e.g., prepares and maintains code enforcement records and reports; collects and analyzes data for departmental reports.

Conducts or attends meetings with other departments, agencies, and/or vendors to develop proposals and contracts.

Conducts scheduled staff and Outreach meetings; creates agendas for such meetings and communicates meeting minutes for such meeting with the entire division.

Attends professional organization functions and provide in-service training utilizing knowledge gained; keep record of assigned Community Standard Specialists and Outreach's Continuing Education Unit (CEU's) required to maintain current certifications.

Prepares and presents lien reduction cases for special magistrate hearings; prepares and provides photographs, supporting documentation, witness testimony etc.

Responsible for coordinating all Magistrate Board meetings, agendas, case files for all Magistrate cases, including Code, Life Safety, and Chronic Nuisance mattersin the absence of the Community Standards Administrative Supervisor.

Perform other related duties and projects as required.

Minimum Qualifications

Bachelor's Degree in public administration, business administration, criminal justice, construction, civil engineering, architecture, or urban planning or related field and:Three (3) years of experience in customer service, code inspection and/or enforcement or related field; or an equivalent combination of education, training, and experience. Must include a minimum of two (2) years of supervisory experience, or as an Outreach Coordinator.

Must possess Florida Association of Code Enforcement (FACE)Level I-II Certifications and acquire Level III within one (1) year of employment or acceptance of this position. Must possess and maintain a valid Florida Driver's License.

External candidates who are otherwise qualified must possess Florida Association of Code Enforcement (FACE) Fundamentals of Code Enforcement Certification, and must obtain FACE Administrative Aspects of Code Enforcement, Legal Issues in Code Enforcement, within twelve (12) months of employment.

PREFFERED QUALIFICATIONS:

Master's degree in public administration, business administration, fire science, construction, civil engineering, architecture, or urban planning or related field. Five (5) years previous experience, of which two (2) years were working in a supervisory capacity and/or as an Outreach Coordinator or in an equivalent position.

Supplemental Information

COMMUNICATION COMPETENCIES

The ability to clearly communicate Department and City Goals, Policies, Strategic Plans and other key information to employees and peers using multiple communication platforms including e-mail and social media.

Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Accurately and expeditiously receives and delivers messages and information to the appropriate individuals.

Ability to prepare accurate and thorough written records and reports.

Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal direction.

Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.

Ability to establish and maintain harmonious working relationships with Supervisor, customers, other employees, other departments, other governmental and regulatory agencies, and the general public as needed.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of City of Boynton Beach municipal code and inspection practices, principles, and procedures.

Knowledge of and the ability to plan, organize, develop, and administer programs and functions for the establishment of code enforcement.

Effectively communicates with employees, other departments, contractors, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, and resolve problems.

Ability to coordinate with and effectively utilize and support the services of other City departments.

Ability to effectively and clearly communicate both orally and in writing.

Ability to lead and manage employees effectively.

Ability to establish and maintain harmonious working relationships with administrative staff, customers, other employees, other departments, other governmental and regulatory agencies, and the general public as needed.

Ability to provide high quality customer service.

Skilled in identifying and creatively resolving complex problems as they arise.

Physical and Sensory Requirements / Environmental Factors

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S.

C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.

VETERANS' PREFERENCE:

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority in the City's hiring process. Additionally, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment by the City.

The City of Boynton Beach, Florida, is anEqual Opportunity Employer (EEO)andAffirmative Action Employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications).

Title I of the Americans with Disabilities Act (ADA)protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he/she has a physical or mental impairment that substantially limits a major life activity.

The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently.Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others.Requirements are representative of the minimum level of knowledge, skills, and ability.