Supervisor - Commercial Asset Protection

POSITION TITLE: Store Asset Protection Supervisor

REPORTS TO: Asset Protection Manager/Sr. Manager - Asset Protection

SUPERVISES: Asset Protection Associates and Contract Security personnel

PURPOSE:

• Responsible for the physical security, Asset Protection and Safety in a large format store

• Supervises AE security associates, contract security associates, and monitors security systems in a large format multiple brand environment

• Perform internal audits to measure management's compliance with AEO, Inc. Asset Protection policies and procedures.

• Act in a support role to the store management team by providing security services, training, Health and Safety oversight and investigative services when required.

RESPONSIBILITIES:

• Enforce company Policies and Procedures

• Oversee security operations to include security management of multiple selling floors, stockrooms, and other public area of the location

• Manage the contract guard service to ensure the scheduling and coverage are adequate

• Train, develop, and supervise AE security associates and contract security staff

• Promote and maintain a high level of security associate performance, morale and safety awareness; counsel security associates for unacceptable performance/attendance issues

• Enhance security systems and processes by: making recommendations, implementing directives and executing changes

• Communicate all security issues to Asset Protection Department leadership

• Monitor security system alarms and resolve related issues; communicate legitimate alarms to appropriate entities

• Anticipate potential LP/safety/security related problems and assist in development of response plans

• Participate in threat assessments and develop action plans to reduce vulnerability and impact the potential of security breaches

• Participate in the maintenance of the location's Crisis Management Plan and Business Impact Analysis

• Liaison with local authorities and emergency management agencies

• Perform internal store audits to include selected store physical inventories

• Perform internal and external theft investigations

• Train store management and associates in Asset Protection policy and procedures

• Conduct Asset Protection seminars, workshops and impromptu training classes

• Monitor POS exception reports and follow up significant exceptions

• Other duties as assigned

AUTHORITY:

• Location based LP supervisory position responsible for all aspects of physical security, LP training, safety, and investigation

• Performance management of contract security personnel

• Prepare and present associate and supervisor performance reviews

QUALIFICATIONS:

• Minimum two years store management experience

• Bachelors degree in Business Management, Criminal Justice or security related field preferred

• Above average computer skills, technical training a plus, but not required

• Excellent verbal and written communication skills

• Self-starter with excellent organizational skills; ability to follow through to completion with minimal supervision

• Ability to manage multiple assignments in a multi-level environment

• Good problem solving ability and a high sense of urgency