Allina Health Systems Minneapolis , MN 55415
Posted 3 weeks ago
Number of Job Openings Available:
1
Date Posted:
June 25, 2024
Department:
31005029 AHMHI Lakeville Support
Shift:
Day (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
40
Union Contract:
Non-Union
Weekend Rotation:
None
Job Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
The Supervisor of Clinical Services position will support clinic operations, physicians and advanced practice providers in delivering timely, quality care and services to patients in the cardiovascular MHI clinic setting at the brand-new Lakeville Specialty Center and Abbott Northwestern.
This position is responsible for supervising day-to-day clinic operations - including optimizing scheduling process for new patients and follow up visits, coordination of daily staffing operations, creation of staff schedules, supply management and ordering, development of staff and patient education, support and implement new workflows/processes, and provide on-site leader coverage alongside the Clinic Manager.
1.0 FTE, 8-hour day shifts and no weekends
This position will be expected to float between clinic sites (i.e. Lakeville, Abbott-Minneapolis and Shakopee). Mileage reimbursement is available for travel outside of primary location.
Job Description:
Supervises patient care, clinical operations and works in partnership with site leadership to leverage the strengths and expertise of all to support exceptional clinical quality results. Participates in planning, implementing, coordinating and evaluating patient care activities, staff education and management activities.
Principle Responsibilities
Coordinates daily operations and staff
Supervises and understands the scope of practice of patient care delivery by staff.
Participates in daily huddles to ensure nursing and clinical staff have the equipment, tools and resources required for patient care and to accomplish clinical objectives.
Hires, manages, leads and engages staff to effectively drive performance to support patient care and clinical objectives.
Ensures effective orientation processes and clinical training to enable staff to operate at the top of their licensure or certification for optimal clinical outcomes.
Builds and retains engaged staff by utilizing employee engagement data, tools and methods.
Supports and manages staff volumes.
Participates in the development and management of the clinical operations budget and capital requests.
May manage a remote workforce.
Patient experience, clinical quality and safety
Partners with site leadership to develop, implement and evaluate patient care delivery processes.
Utilizes patient experience and feedback to inform improvements and immediate recovery as needed.
Empowers staff to resolve patient complaints and concerns and creates a culture of service recovery.
Supports an environment to achieve quality goals by identifying and removing barriers, communicating changes, and ensuring training and development of staff.
Ensures compliance with regulatory and safety requirements, integrity and confidentiality of patient information and data, and maintains a safe environment for staff and patients.
Partners with the safety lead to conduct or observe drills, evaluate staff preparedness and proactively address gaps.
Continuous process improvement
Utilizes process improvement methodologies to drive clinical outcomes.
Creates a culture of continuous process improvement by empowering staff to identify issues and develop solutions.
Participates and/or leads deployment of system-wide initiatives utilizing effective change management and performance management methodologies.
Other duties as assigned.
Required Qualifications
Associate degree Nursing or related field with a minimum of 3 year's of hospital or clinic Registered Nurse experience
Demonstrated leadership experience
Preferred Qualifications
Bachelor's degree in Nursing or related field with a minimum of 2 year's of hospital or clinic Registered Nurse experience
Project and initiative experience
2+ years of supervisory experience
Licenses/Certifications
Physical Demands
Up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently
Allina Health Systems