We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health System and discover your future today!
This job leads and supervises the daily operations of all personnel and processes within the department's appointment desks. This job supervises, plans, and organizes all operational functions including staffing and staff development/training within department. This job supervises the implementation of policies and procedures required for success and supervise initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction. This job s is accountable to supervise and lead his/her respective team unit according to the organization's values and expectations.
Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.
Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Demonstrates excellent judgment in performing duties and conflict resolution
Strong delegation skills
Works closely with clinical colleagues, physicians and coordinator and manage to continually assess and improve the operational procedures of the unit.
Supervises, trains and develops department staff.
Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members.
Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes as to minimize the calculated risks associated with the new process.
Develops unit specific systems to assure an environment that emphasizes patient courtesy and responsive service delivery.
Supervises and resolves patient complaints and requests for service immediately and courteously.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit for prolonged periods of time.
Must be able to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
There is no occupational risk for exposure to communicable diseases
Are you ready to make a difference? Apply Today!
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Hancock Medical Center