Supervisor, Client Management

Technicolor Inc Memphis , TN 38103

Posted 1 week ago

Position Summary: Primary customer contact to manage customer accounts by overseeing all aspects of the assigned client relationships both commercially and operationally. Responsible for supervising and monitoring work flows, providing support to Manager or Director, and implementing process enhancements and solutions. Make company-binding decisions and commitments to customers. Develop full-scale project plans and associated communication documents and revise as appropriate to meet changing needs and requirements.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

  • Manage the relationship with IRH/Game clients as one of the primary points of contact as it relates to critical path new release & special promotion planning

  • Develop/enhance critical path planning documents that will be utilized with clients in an interactive manner for activities with street date requirements

  • Interpret, enforce, and maintain individual customer contracts, rate cards, Service Level Agreement documents and associated commitments made on behalf of the organization

  • Build and maintain trustworthy external and internal customer and vendor relationships through accurate, thorough, and timely communication of information and setting and managing expectations

  • Pursue new business opportunities with existing customers and strive to increase customer satisfaction and deepen client relationships

  • Build a knowledge base of each client's business, organization, and objectives

  • Provide and maintain customer forecast information and reports

  • Manage capacities at multiple manufacturing and distribution sites to ensure timely manufacturing and obtainment of requested due dates

  • Manage inventory/production that relate to workability and provide feedback to external and internal customers

  • Identify & document issues/concerns, assess feasible resolutions, present options, corrective actions, and change plans as necessary

  • Coordinate quotations with support from Pricing and Contracts Administration and Sales

  • Responsible for monitoring bill of materials, orders, customer assets, invoices, and other customer requirements

  • Print procurement and inventory management to include timely review of obsolescence and monthly reviews for space billing as required. Resolve invoice discrepancies.

  • Coach, motivate, lead, train and develop employees; make decisions and recommendations regarding recruitment, advancement, performance management, and employee relations

  • Required to be accessible to production sites and customers via cell phone after hours and weekends as required

Required Education

  • HS Diploma/GED required

  • Bachelor's degree in business management, marketing, or related field preferred or equivalent combination of education and experience

Required Experience

  • A minimum of 4+ years' experience within customer service or account management required

  • A minimum of 2 years supervisory experience

  • Supply Chain Manufacturing and Distribution experience

  • Additional Eligibility Qualifications

  • High degree of proficiency in MS Office (Word, Excel, Outlook, Access, Project, and PowerPoint), web-based, and Windows based software, Intranet, Extranet, and client/server architectures

  • Manufacturing and supply chain experience helpful

  • Experience in team management, talent development, and coaching team members to succeed

  • Excellent professional level written and verbal communication skills - ability to interface and communicate effectively with multiple functional groups, geographic regions/cultures, different levels of internal and external client organizations

  • Excellent interpersonal skills with the ability to elicit cooperation from a wide variety of sources, including upper management, clients, other departments, and interact with various work behavior styles

  • Highly self-motivated with ability to handle and prioritize multiple projects, details, decision-making, and deadlines within an ever-changing, fast-paced, high-pressure environment

  • Experience and comfortability managing difficult or emotional customer situations and responds promptly to customer needs

  • Excellent judgment and capacity to deal with problems involving multiple variables and pressures, including conflict resolution

  • Strong attention to detail with the ability to define problems, collect data, establish facts and draw valid conclusions

  • Must have knowledge of contract administration, terms and have ability to interpret contracts

  • Experience at working both independently and in a team-oriented and collaborative environment

  • Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

  • Adept at conducting research into project-related issues and risks

COMPETENCIES

LEVEL

Communication

Expert

Empower people and grow talent

Proficient

Accountability mindset

Advanced

Relationship Management

Expert

Integrity and Trustworthiness

Expert

Change Management

Proficient

Supervisory Responsibility

  • Position supervises 1 5 team members

Work Environment

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, phones, photocopiers, filing cabinets, and smartphones.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel

  • Travel is expected for this position approximately 15%

TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER

Technicolor complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.


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Supervisor, Client Management

Technicolor Inc