Supervisor, Client Access

Job Description:

Job Title: Supervisor of Client Access

Location: Springfield, Mo

Department: Client Access

Employment Type: Full-time

Shift: Monday

• Friday

Job Summary:

The Supervisor of Client Access is a vital role that ensures seamless coordination and exceptional customer service within our organization. This position offers the opportunity to lead a dedicated team while positively impacting the lives of our clients and contributing to our mission of delivering high-quality care.

The Supervisor of Client Access provides day-to-day leadership and oversight for client access functions. This includes implementing strategies to enhance processes, promoting operational efficiency, enriching the client experience, and ensuring adherence to compliance guidelines. The role encompasses supervising scheduling, monitoring supply levels, collaborating with cross-functional teams, and maintaining open communication to foster a professional and productive work environment.

The Supervisor of Client Access position offers...

• All-Inclusive Employee Benefits Package

• A robust employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more

• Employee Assistance Program -- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Premier Training

• Encompassing initial immersive onboarding, continuous skill enhancement, comprehensive curricula, and a supportive learning atmosphere.

• Professional Growth Pathways

• Abundant prospects for upward mobility and advancement, fostered by a promotion-from-within philosophy

• Workplace Culture

• An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Oversee scheduling and timecards to ensure productivity and adherence to deadlines and standards.

• Address office issues and maintain open communication to promote high employee morale and professionalism.

• Answer phone calls and emails, directing clients and customers to relevant staff.

• Supervise and ensure compliance with policies and procedures related to client check-in and check-out.

• Monitor non-clinical office supply inventories and order accordingly.

• Collaborate with external parties, management, and IT to resolve technical issues with staff computers and equipment.

• Interview, hire, and assist with training new team members. Coach and mentor staff.

• Emphasize client quality, convenience, and customer service.

• Supervise staff in accordance with HR standards, prepare employee status changes, and follow timekeeping policies.

• Implement programs and practices to improve operations, staff retention, and engagement.

• Ensure adherence to cash management procedures.

• Maintain confidentiality of client, employee, and proprietary business information.

• Understand and follow HIPAA and CFR Part II policies, monitoring employee compliance.

• Attend required management meetings and trainings.

• Perform additional duties and projects as assigned by leadership.

Education and/or Experience Qualifications:

• Associate's degree or an equivalent combination of education and experience.

• Minimum of two years' related experience in medical office, hospital, medical call center or similar customer service environment preferred. Education may substitute for work experience.

• Receives minimal instruction on day-to-day work and general instruction on new assignments. Excellent oral, written, and interpersonal communication skills required.

• Ability to build effective relationships within and across departments.

• Strong customer service orientation and ability to multitask and be a team player.

• Ability to work independently with strong time management and organizational skills.

Additional Qualifications:

• Burrell Behavioral Health requires drivers of licensed company vehicles and those using their own vehicles for business purposes have the appropriate driver's license, insurance coverage, and meet the auto liability carrier's driver's criteria.

Physical Requirements and Working Conditions:

• The physical requirements and working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.