Burrell Behavioral Health Springfield , MO 65802
Posted 3 weeks ago
Job Description:
Job Title: Supervisor of Client Access
Location: Springfield, Mo
Department: Client Access
Employment Type: Full-time
Shift: Monday
Job Summary:
The Supervisor of Client Access is a vital role that ensures seamless coordination and exceptional customer service within our organization. This position offers the opportunity to lead a dedicated team while positively impacting the lives of our clients and contributing to our mission of delivering high-quality care.
The Supervisor of Client Access provides day-to-day leadership and oversight for client access functions. This includes implementing strategies to enhance processes, promoting operational efficiency, enriching the client experience, and ensuring adherence to compliance guidelines. The role encompasses supervising scheduling, monitoring supply levels, collaborating with cross-functional teams, and maintaining open communication to foster a professional and productive work environment.
The Supervisor of Client Access position offers...
Employee Assistance Program -- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Premier Training
Key Responsibilities:
Oversee scheduling and timecards to ensure productivity and adherence to deadlines and standards.
Address office issues and maintain open communication to promote high employee morale and professionalism.
Answer phone calls and emails, directing clients and customers to relevant staff.
Supervise and ensure compliance with policies and procedures related to client check-in and check-out.
Monitor non-clinical office supply inventories and order accordingly.
Collaborate with external parties, management, and IT to resolve technical issues with staff computers and equipment.
Interview, hire, and assist with training new team members. Coach and mentor staff.
Emphasize client quality, convenience, and customer service.
Supervise staff in accordance with HR standards, prepare employee status changes, and follow timekeeping policies.
Implement programs and practices to improve operations, staff retention, and engagement.
Ensure adherence to cash management procedures.
Maintain confidentiality of client, employee, and proprietary business information.
Understand and follow HIPAA and CFR Part II policies, monitoring employee compliance.
Attend required management meetings and trainings.
Perform additional duties and projects as assigned by leadership.
Education and/or Experience Qualifications:
Associate's degree or an equivalent combination of education and experience.
Minimum of two years' related experience in medical office, hospital, medical call center or similar customer service environment preferred. Education may substitute for work experience.
Receives minimal instruction on day-to-day work and general instruction on new assignments. Excellent oral, written, and interpersonal communication skills required.
Ability to build effective relationships within and across departments.
Strong customer service orientation and ability to multitask and be a team player.
Ability to work independently with strong time management and organizational skills.
Additional Qualifications:
Physical Requirements and Working Conditions:
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.
Burrell Behavioral Health