Supervisor - Recovery Services - Integrated

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Supervisor

• Recovery Services

• Integrated

Job Code:12426 Location:Saco 04072 Department:Behavioral Health Home FT/PT Status:Full Time Summary:

Provides leadership and supervision to the Integrated Peer Support team as they apply the tools that they have developed in their own recovery, as well as the philosophy and values of Intentional Peer Support, with participants of Behavioral Health Homes (BHH), Certified Community Behavioral Health Centers (CCBHC), Assertive Community Treatment (ACT) and Mobile Crisis Teams. Carries primary responsibility for the day-to-day functioning of the Integrated Peer Support program. Promotes the practice of Intentional Peer Support and the philosophy of Wellness and Recovery as an alternative approach to more traditional behavioral health services for adult consumers.

This position requires travel to all Sweetser's Behavioral Health Home locations.

ESSENTIAL FUNCTIONS:

Wellness and Recovery Duties and Responsibilities

• Fully understands and can actively implement the three principles and four tasks of Intentional Peer Support.

• Models relationship building, based on the four tasks of intentional peer support, with participants, volunteers and colleagues.

• Understands and actively implements the Eight Dimensions of Wellness as described by SAMHSA.

• Models the attributes of respect, trust, sensitivity and confidentiality.

• Supports and models healthy relationships.

Program: Integrated Peer Support

• Provides leadership for Intentional Peer Support Integrated staff.

• Assists the Recovery Services Director in hiring direct reports.

• Monitors and continuously evaluates staff performance.

• Provides regularly scheduled supervision on site or virtually for all Integrated Peer Staff

• Establishes schedules, to ensure adequate coverage.

• Works collaboratively with BHH and CCBHC supervisors to support Integrated Peers.

• Assists the Recovery Services Director in establishing best practice guidelines and developing content recommendations.

• Maintains databases, files, records, reports, and other information related to program(s).

GENERAL EXPECTATIONS:

• Be committed to the mission, vision, and values of the organization.

• Works collaboratively as a member of a team with various groups of staff, depending on the issue addressed.

• Assures quality in work performed to facilitate the delivery of quality services.

• Reports accidents and injuries in a timely fashion, demonstrates safe housekeeping practices, notifies supervisor of potential health and safety concerns immediately, participates in health and safety training as required, understands and follows all Sweetser health and safety policies.

• Understands and complies with all Sweeter policies and procedures.

• Actively participates in ongoing supervision and team meetings.

• Actively participates in the BHH Supervisor's Meeting.

• Provides timely and accurate paperwork; including timesheets and expense reports.

• Actively engages the assigned manager whenever you have questions or concerns.

• Provides the assigned manager with updated information regarding your availability.

• Ability to support and recognize the important role that volunteers play. Sweetser employees work with, support, collaborate with volunteers, and promote opportunities for volunteer engagement.

• Follow Suicide Safer Care practices.

• Other duties as assigned.

Customer Focus

• Anticipates customer needs and is responsive to customer feedback by taking action to make things better.

• Monitors and reviews Key Performance Indicators and outcomes. Takes appropriate actions to ensure standards are achieved.

• Knows what customer satisfaction/outcome data to measure and how to use it to improve the delivery of quality services.

• Works with, supports, collaborates with volunteers and interns, and promote opportunities for volunteer and intern engagement.

• Treats others with courtesy and respect, projecting an approachable manner at all times.

• Arrives to work and meetings on time; meets emerging needs of internal and external customers by remaining available as circumstances warrant.

• Demonstrates and holds staff accountable to appropriate boundaries and standards of confidentiality.

• Shares responsibility for customer outcomes by collaborating with other programs and departments.

Leadership

• Communicates the program/department's role in supporting the mission, vision, and strategies of Sweetser.

• Maintains and promotes professional and ethical standards.

• Ensures compliance with: legal requirements, COA, MaineCare, licensing standards, Sweetser policies and business rules.

• Identifies and implements innovative strategies and leads change by creating the conditions for success.

• Anticipates future consequences and trends, develops action plans to achieve goals, and monitors progress and results of plans to ensure that goals are achieved. Overcomes obstacles to complete projects successfully.

• Participates in budget preparation and demonstrates proper/conservative utilization of resources.

• Implements strategies to achieve financial standards and Key Performance Indicators supporting attainment of budget goals.

Workforce Development Competency

• Engages in strategies in order to achieve organizational retention goals.

• Effectively participates in the recruitment, onboarding, and engagement of quality employees.

• Uses diverse talents and experiences of the group to maximum advantage.

• Readily shares appropriate information with others.

• Demonstrates the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships professionally.

• Understands what motivates individual employees; provides encouragement, and recognizes and celebrates accomplishments.

• Maintains a collaborative and professional environment which allows for expressing concerns, soliciting ideas, suggestions, and opinions from others.

• Helps staff to gain skills and knowledge required to succeed in their jobs and to further develop professionally.

• Delegates responsibility and assigns tasks; makes expectations clear.

• Monitors performance, provides consistent and timely feedback, and provides objective appraisals of staff strengths and needs.

• Manages difficult conversations and situations in a balanced and respectful manner.

• Identifies problems and works collaboratively to create solutions and remove barriers; provides the tools and information to ensure staff success in their work.

• Champions change through confident communication that promotes understanding, embracing and operationalizing change.

Quality Competency

• Identifies, supports, and participates in continuous quality improvement activities by developing or participating in strategies to improve processes.

• Assesses problems and evaluates options by considering available resources, implications, and consequences.

• Uses the plan, do, check, act strategy to meet quality outcomes.

• Approaches tasks with diligence, timeliness, and attention to detail.

• Maintains alignment with team, supervisory, and management goals, objectives, and direction of the organization.

• Identifies ways to be fiscally efficient while supporting quality service and mission attainment.

• Enhances quality performance by participating in professional training and development opportunities.

Safety Competency

• Conducts timely and thorough accident investigations. Identifies root causes on the Injury Analysis and Prevention Report, identifies corrective actions. Implements corrective actions promptly, reviews injuries, near misses and injury analysis findings at staff meeting.

• Ensures Employee Injury Reports are submitted to HR within 48 hours of incident and collaborates with HR ensuring return-to-work and light-duty job offers.

• Conducts monthly/weekly safety inspection of work location. Takes immediate corrective actions and reports larger unsafe conditions to Facilities Maintenance promptly.

• Includes safety as a standing agenda item at team meetings. Reviews safety outcomes provided by HR quarterly and address as appropriate.

• Orients all staff with location-specific and/or community safety information.

• When appropriate ensures staff receives an ergonomic assessment and follows recommendations and collaborates with HR and Facilities Maintenance to meet required equipment needs.

5 Basic Principles

• Focus on the situation, issue or behavior, not on the person.

• Maintain the self-confidence and self-esteem of others.

• Maintain constructive relationships.

• Take Initiative to make things better.

• Lead by example.

EDUCATION:

• High School diploma or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Provisional CIPSS Certification required within 12 months of hire date.

• State of Maine Certified Intentional Peer Support Specialist (CIPSS) Certification preferred.

• Meet the annual State of Maine requirements to maintain CIPSS Certification.

• Staff must maintain a valid driver's license, reliable transportation and adequate insurance.

EXPERIENCE:

• Lived experience of Recovery from Mental Illness or Co-occurring Substance Use Disorder (SUD) and is willing to self-identify with peers on this basis in the community.

• One (1) year of supervisory experience preferred.

• Paid, or unpaid, peer support experience preferred.

• One (1) year of group facilitation preferred.

KNOWLEDGE AND SKILLS:

• Demonstrates understanding of Intentional Peer Support within 90 days of hire.

• Demonstrates knowledge of personal Recovery.

• Ability to be "emotionally present"; recognize when you are not, seek support and communicate this to the assigned manager.

• Ability to work with diverse populations and accept differences in perspective and values.

• Intermediate computer skills including the expectation of utilizing Electronic Health Record software.

HIPAA REQUIREMENTS:

This position may involve working with information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and incumbents will be required to be in compliance with HIPAA in the handling of this information.