Supervisor, Centralized Scheduling

Job Description:

Essential Duties and Responsibilities:

Abide by HIPAA guidelines at all times when working with customers and coworkers.

Team oversight for timecard accuracy, coaching and evaluations as needed.

Participate in professional growth and development for team and self.

Participate in initiatives for continual process improvements.

Represent Centralized Scheduling in professional, collaborative and relevant manner to support innovation by bringing forward thinking and cost effective solutions in discussions and meetings.

Provide documented feedback and communication as necessary to either staff or leadership, with regards to process changes, new or expiring programs, staff development, coaching opportunities and concerns with day to day workflows.

Conduct coworker observations as needed.

Ensure supervision, engagement and availability of leadership for staff for questions/ support on a daily basis.

Qualifications, Knowledge, Skills & Abilities:

• Must possess a High School Diploma or equivalent

• Preferred at least 2 years of previous supervisor experience

• Preferred previous customer service experience

• Ability to work independently and prioritize tasks

• Ability to follow direction, offer direction or coaching

• Ability to troubleshoot issues

• Excellent written and oral communication skills

• Excellent organizational skills

Other Qualifications:

Able to establish effective relationships with staff, leadership, and clients via telephone and personal contacts.

Physical Requirements and Working Conditions:

The physical requirements and working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

This an office setting position. While performing the duties of this job, the employee is regularly required to stand and walk and sometimes sit; use hands and arms; and talk or hear. The noise level in the work environment is usually moderate. The employee must be able to perform duties, both in office or while working remote and under all weather conditions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state and local laws and standards.

I have read this job description, understand its requirements, have received a copy of and agree to perform according to its duties and standards.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.