Supervisor, Cash Mgmt Customer

Job Details:

The Supervisor, Cash Mgmt Customer is responsible for providing leadership and overseeing the daily operations of the transaction posting function for BSHSI. The role will oversee the posting, processing, and balancing activities related to third-party remittances and all forms of payments received from patients.

Responsibilities:

• Maintain overall responsibility for all received revenue to be accurately posted to accounts and reflected and accounted for in the system at month end closing with no backlog or un-posted cash.

• Keep abreast of new payer reimbursements to ensure valid reimbursement from payers.

• Stay abreast of the latest developments, advancements, and trends in Revenue Cycle Services and Transaction Posting by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrate knowledge gained into current work practices.

• Demonstrate leadership and commitment to staff and colleagues by accepting accountability for outcomes, sharing timely information, building effective relationships and communicating clearly and directly.

• Lead and coordinate ongoing staff evaluation, retention, training and management of policies and procedures.

• Manage and oversee staff performance through performance planning, coaching and performance appraisals.

Process

• Ensure cash payments and denials codes are posted properly to patient accounts as swiftly and efficiently as possible.

• Manage posting of payments, adjustments, and denials to patient accounts from both electronic and paper remits and verify posted balances with daily posted cash.

• Manage adjustments to contractual or uncollectable balances off the A/R and account for the removal of those balances based on the cause for the write-off or adjustment.

• Ensure each check or EFT receipt is balanced with the account level detail to ensure that account level payments sum up to the actual payment amount.

• Responsible for ensuring accurate and timely completion of cash posting, processing and balancing activities associated with both manual and electronic third-party and government payments.

• Overall responsibility for accurate posting and balancing of all credit card, money order, and cash payments received from patients to the appropriate hospital accounts.

• Work to ensure full utilization of technology and processes to create an efficient and effective department, including lockbox capabilities, work lists and other job tools, relationships/communication with Billing and Follow-up.

• Review payer variance reports for managed care and third-party insurances to ensure that contracts are being maintained and facilitate direct communications notifying payers of payment issues or underpaid claims.

• Manage the balancing of cash posting from lock box, electronic payments, counter cash, and miscellaneous cash and make entries to the general ledger, as appropriate.

• Respond to information requests from Customer Service, Follow-up and Denials Management and physician groups to help resolve timely payments.

• Monitor the transfer and research of payments as requested by the departments and CBO staff, as needed.

• Provide a daily recap of total funds received by the bank to Accounting, CBO Leaders and designated distribution listing.

• Manage the department dashboard and design action plans as issues are identified within the unit.

• Oversee and manage workload backlog and team productivity.

• Manage comment code inventory to ensure SLA inventory levels are maintained and issues are resolved.

• Ensure that key performance metrics are met on a daily basis.

• Performs other duties as assigned.

Qualifications/Requirements:

Experience: 4 to 6 years of transaction posting experience required. Experience managing third-party payment posting activities, methodologies and processes preferred.

Education: Associate's degree in business required. Bachelor's degree in finance, or healthcare administration preferred. Equivalent work experience may be substituted for degree requirement.

Licenses / Certifications: N/A

Other: N/A

Special Requirements: N/A

About Us:

Good Samaritan Hospital

Good Samaritan Hospital in Suffern, NY, is a 286-bed hospital providing emergency, medical, surgical, obstetrical/gynecological and acute-care services to residents of Rockland and southern Orange counties in New York; and northern Bergen County, NJ. The hospital is home to a recognized cardiovascular program, comprehensive cancer-treatment services, the area's leading Wound and Hyperbaric Institute and outstanding maternal/child services that includes a Children's Diagnostic Center. Good Samaritan Hospital also provides social, psychiatric and substance-abuse services and its certified home-care agency supports residents of the Hudson Valley and beyond.

Benefits:

We offer a comprehensive compensation and benefits package which includes:

• Health Insurance

• Dental

• Vision

• Retirement Savings Plan

• Flexible Saving Account

• Paid Time Off

• Holidays

• Tuition Reimbursement