Supervisor Cash Applications

Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida's largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology.

The Supervisor of Cash Applications is responsible for supervising the daily operations of the payment/correspondence posting team. This role will assist in the development and implementation of new processes and procedures designed to improve billing services and the efficiency of operations. This position serves as a subject matter expert within the department, setting priorities and directing daily operations. Additionally, this role aligns resources to support and achieve departmental goals and objectives.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ensures that productivity and actions of the team meet/support the overall operational goals of the department as well as the company's values, vision, and foundational tenets as established by manager/leadership.

• Routinely monitors daily/weekly/monthly team goals and communicates to staff and management as well as encourages and motivates the team to achieve set goals.

• Perform monthly quality assurance of payment posting to include zero pay, payments, takebacks, PLAs, etc.

• Ensures all cash and correspondence is posted accurately and timely for both patient and non-patient accounts.

• Complete complex daily cash reports and reconcile them to the bank daily and monthly.

• Works with all vendors, lockboxes, and clearinghouses to ensure payments received are accurate and timely.

• Actively works with payers to enroll in ERA, missing payments, payment concerns, etc.

• Ability to provide a backup cash poster.

• Monitoring/reporting of insurance receipts as directed by leadership, identifying, and researching any significant variances in cash flow.

• Provide support and analysis by querying appropriate data, preparing reports, and making presentations of analysis, findings, and recommendations to management to establish and achieve revenue cycle goals and objectives.

• Conducts oneself following company policies and procedures holding staff accountable for the same.

• Maintains the strictest confidentiality, adhering to all HIPAA guidelines and holding staff accountable for the same.

COMPETENCIES:

• Strong leadership and organizational skills including time management and prioritization.

• Comprehension of medical revenue cycle, medical coding, and billing processes to aid in the implementation of regulatory standards while accurately complying with billing guidelines.

• Dependable and able to balance multiple priorities and accomplish tasks under tight deadlines.

• Demonstrated analytical abilities to identify and comprehend the revenue cycle system through data analysis and interpretation, advanced problem-solving skills with strategic thinking traits.

• Excellent oral/written communication skills, organizational, analytical, and time management skills

• Ability to exercise initiative, judgment, and decision-making skills.

• Demonstrated ability to perform and maintain working relationships within the department and across all business units to foster a team environment.

• Demonstrates ethical conduct with all tasks/actions.

• Knowledge of Practice Software System/s. Advanced knowledge of Microsoft Office Suite.

SUPERVISORY REQUIREMENTS:

Supervises payment posting team including but not limited to hires, trains, assigns work, manages & evaluates performance, and progressive disciplinary actions while ensuring appropriately documented in the employee's personnel record

POSITION/EXPECTED HOURS OF WORK:

• This is a full-time position.

• Monday - Friday

• There is a possibility of working from home 2 days a week after 90 days of employment.

TRAVEL

This position requires minimal travel. Will be expected to travel as necessary to all practice locations determined by the needs and growth of the practice and for offsite training as assigned.

We offer competitive salaries and benefits:

• Medical, Dental, and Vision available after 30 days of hire

• Short-term disability and life insurance, and many ancillary options.

• 401k available after 90 days of hire

• Excellent growth and advancement opportunities

EDUCATION/EXPERIENCE:

• College degree, or High School diploma with medical collections experience

• Minimum 3 years of medical/healthcare office experience including cash application and bank reconciliation processes. One year's supervisory experience is preferred.

• Working knowledge of ICD-9/10, CPT, and HCPCS coding, fee schedule reimbursement methodology, and regulatory requirements for provider coding and reimbursement.

Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 100 locations throughout Alabama, Florida, and Georgia. Our established practices and experienced physicians offer patients the highest quality outcomes and exceptional patient experience. From common rashes to skin cancer treatments, and plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!