Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Supervisor, Business Operations

Expired Job

Emory Healthcare Atlanta , GA 30301

Posted 4 months ago


JOB DESCRIPTION: Supervises business office operations, typically for a Clinic section.

Supervises non-clinical support staff, including but not limited to, front desk, call center, medical secretaries, medical records, precertification coordinators, and referral coordinators. Provides on-going performance feedback, addresses problems, selects, orients and trains employees. Develops and manages to administrative goals and priorities consistent with departmental goals and priorities.

Provides direction and leadership to ensure business office activities comply with policies and procedures. Interprets new directives, policies, and procedures and implements/communicates changes to appropriate staff. Interviews and hires for open positions within scope of business operation (under the supervision of leadership). Pro-active involvement in anticipating staffing needs.Responsible for all front desk operations and recognized by other staff, physicians, and patients as the primary staff member accountable for all front desk functions.

Maintains a constant focus on front desk operations during normal business hours, including patient flow and staff activity. Responsible for attending (or leading) Daily Huddle in assigned area and using them proactively improve service. Utilize huddles to discuss appropriate Service Standards, National Patient Safety Goals, and Environment of Care with staff . Responsible for reviewing current patient satisfaction data and sharing with staff.

Accountable for appropriate process improvement around Press Ganey questions relating to front desk operations. Ensure strict adherence to the 20 TEC Service Standards. Work with individual team members on applicable Service coaching and monitor for improvement.

Advocates and successfully implements change within department to improve efficiency/effectiveness of business or customer service; may include participating in or leading process improvement teams related to enhancing the ideal patient experience.

Participates in the resolution of operating problems. Leads meetings addressing specific operational issues and develops recommendations and action plans towards their resolution.

Serves as partner with other sections and administrative personnel to ensure clinic policies and practices are consistently implemented. Researches and compiles information for reports and presentations. Prepares reports for management as needed.

Analyzes data to identify areas of progress and/or trends; draws conclusions and develops recommendations for management consideration. Utilizes reporting tools to analyze and identify opportunities for section improvement. Determines and recommends options for addressing budget issues.

Keeps manager informed of account status, authorizes expenditures and identifies cost effective alternatives. Monitors submission of timely,accurate and complete billing information to the business office to ensure maximum reimbursement for clinic services. Coordinates the purchase of medical and office supplies as needed.

Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment. MINIMUM QUALIFICATIONS: 5 years of related job experience, or bachelor's degree with 3 years of related experience. OR Graduation from the Operations Development Program (ODP). Some jobs in this classification may require 1 year of supervisory experience.

Proficient with word processing, spreadsheet, and presentation software applications. PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS:

Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Operations Supervisor Surgery At Center For Advanced Pediatrics

Children's Healthcare Of Atlanta

Posted 2 weeks ago

VIEW JOBS 12/29/2018 12:00:00 AM 2019-03-29T00:00 Work Schedule/Days: Day / Monday - Friday Employment Type: Full-Time Location: Center for Advanced Pediatrics Requisition #: 30865 JOB SUMMARY Supervises staff responsible for coordinating the business operation activities of an assigned department. Solves complex business problems, enhances operations, and identifies opportunities to improve the department. Promotes a lean work culture, including continually seeking work process improvements. EDUCATION * High school diploma or equivalent and associate's degree in business administration or related field or equivalent work experience. Bachelor's degree highly preferred. CERTIFICATION SUMMARY * No professional certifications required EXPERIENCE* * Four years of experience in administrative/secretarial or business operations PREFERRED QUALIFICATIONS* * Bachelor's degree in business or related field highly preferred * Experience in healthcare * Knowledge of medical terminology (for some areas) * Experience in budget/financial reporting KNOWLEDGE SKILLS & ABILITIES* * Strong customer service focus * Excellent written/verbal and time management skills * Independent judgment to plan, prioritize, and organize a diversified workload with attention to detail * Demonstrated ability to hold others accountable * Personal computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows-based applications * Ability to identify and help resolve important ethical, strategic, financial, or operational issues and mediate fair solutions JOB RESPONSIBILITIES* * Supervises administrative support staff to achieve effective and efficient services. * Participates actively in the interview process, training, performance appraisals, and may provide disciplinary actions up to and including termination. * Manages operational activities of assigned office, department, or business project, including supply maintenance, facilities management requests, networking with other departments and vendors as appropriate, and other office needs as they arise. * Handles basic payroll or timekeeping activities, other record-keeping, human resources paperwork, organizational charts, and other business documents. * Manages the performance improvement process for the office/department. * Handles assigned financial operations of assigned office, department, or business project. * May handle day-to-day oversight for scheduling, registration, and support of clinical teams, assisting with reconciliation of any recommended charge changes as requested from Patient Financial Services and other medical personnel and serving as a liaison between patients/families and department staff by offering assistance/other services families may require and relaying messages to clinical staff. * May serve on special projects/committees or act as department representative as necessary. * Manages the day to day operations of the staff, including but not limited to: work assignments, task management, time tracking/management, and on-the-job training. * Takes an active role in coaching and mentoring the team to ensure continued employee growth and success, both on the team and at the broader CHOA organization. * Assists manager with employee performance evaluations and hiring decisions. SYSTEM RESPONSIBILITIES* Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system. Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. PHYSICAL DEMANDS* Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time) Climbing - Not Present Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required. Lifting - Occasionally (activity or condition exists up to 1/3 of time) Pushing/Pulling - Not Present Sitting - Constantly (activity or condition exists 2/3 or more of time) Standing - Occasionally (activity or condition exists up to 1/3 of time) Walking - Occasionally (activity or condition exists up to 1/3 of time) WORKING CONDITIONS* Some potential for exposure to blood and body fluids About Us: Children's Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children's is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 28 neighborhood locations and a total of 638 beds, Children's is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children's offers access to more than 70 pediatric specialties and programs and is ranked among the top children's hospitals in the country by U.S. News & World Report. Children's has been ranked on Fortune magazine's list of "100 Best Companies to Work For" for thirteen consecutive years and named one of the "100 Best Companies" by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect. Address: 1400 Tullie Circle, Atlanta, GA 30329 Function: Administrative/Clerical Supp - Administrative/Clerical Supp Nearest Major Market: Atlanta Job Segment: Medical, Manager, Clerical, Pediatric, Administrative Assistant, Healthcare, Management, Administrative Children's Healthcare Of Atlanta Atlanta GA

Supervisor, Business Operations

Expired Job

Emory Healthcare