Supervisor, Business Operations

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1

• Student Loan Repayment Assistance & Reimbursement Programs

• Family-focused benefits

• Wellness incentives

Ongoing mentorship, development, leadership programs...and more

9:30am - 6p / Full Time / 40hrs

Description

JOB DESCRIPTION:

• Supervises business office operations, typically for a Clinic section. Supervises non-clinical support staff, including but not limited to, front desk, call center, medical secretaries, medical records, precertification coordinators, and referral coordinators.

• Provides on-going performance feedback, addresses problems, selects, orients and trains employees.

• Develops and manages to administrative goals and priorities consistent with departmental goals and priorities.

• Provides direction and leadership to ensure business office activities comply with policies and procedures.

• Interprets new directives, policies, and procedures and implements/communicates changes to appropriate staff. Interviews and hires for open positions within scope of business operation (under the supervision of leadership).

• Pro-active involvement in anticipating staffing needs.

• Responsible for all front desk operations and recognized by other staff, physicians, and patients as the primary staff member accountable for all front desk functions.

• Maintains a constant focus on front desk operations during normal business hours, including patient flow and staff activity.

• Responsible for attending (or leading) Daily Huddle in assigned area and using them proactively improve service. Utilize huddles to discuss appropriate Service Standards, National Patient Safety Goals, and Environment of Care with staff .

• Responsible for reviewing current patient satisfaction data and sharing with staff.

• Accountable for appropriate process improvement around Press Ganey questions relating to front desk operations.

MINIMUM QUALIFICATIONS:

• 5 years of related job experience, or bachelor's degree with 3 years of related experience OR Graduation from the Operations Development Program (ODP).

• Some jobs in this classification may require 1 year of supervisory experience.

• Proficient with word processing, spreadsheet, and presentation software applications.

Supporting a diverse, equitable and inclusive culture: Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion."

PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet designated ambulatory practice. We are made up of 11 hospitals-4 Magnet designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.