Supervisor, Business Development And Inside Sales

Spireon Irving , TX 75060

Posted 7 months ago

Job Description

Inside Sales / Business Development Sales Center Supervisor

We are looking for a dynamic and motivational leader for a new Lead Development Supervisor role. We are growing rapidly and this opportunity is a result of the transportation industry recognizing our products as first in class. The Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, maintaining professional and industry knowledge, and accomplishing organizational goals. The supervisor will be a cheerleader, subject matter expert and motivator - supporting on-the-floor activities of our Lead Development Reps.

Manage by walking around. Be visible to answer questions.

Monitor queue. Keep agents aware of calls waiting, abandonment rate, etc.

Become a subject matter expert and remain visible and available to answer questions.

Provide ongoing training to Lead Development Representatives

Take escalated calls that agents cant handle and be available when an agent appears to need assistance.

Motivate and encourage agents through positive communication and feedback

Monitors and evaluates interactions to ensure that performance standards, call volume target and other KPIs are met.

Demonstrates a thorough knowledge of the company processes and procedures.

Experience and Qualifications

1-2 years of Inside Sales / Business Development supervisory experience preferred

Expert level understanding of a sales process and lead generation operation that results in qualifying and closing sales quickly.

Ability to coach and develop others.

Excellent verbal and written communication skills.

Experience working in a fast paced, demanding environment.

People management or performance management in a lead or supervisory role.

Company Description

Spireon, Inc. is North Americas leading connected vehicle intelligence company, providing businesses and consumers with powerful insights to track, manage and protect their most valuable mobile assets. The award-winning Spireon NSpire platform supports nearly 4 million active subscribers across the companys growing suite of products for new and used car dealers, lenders and financial institutions, rental car agencies, commercial and local fleet operators, and consumers. Learn more at
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Experienced Inside Auto Total Loss Adjuster


Posted Yesterday

VIEW JOBS 11/15/2018 12:00:00 AM 2019-02-13T00:00 Description : Where good people build rewarding careers. Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life. Job Description Do you have a passion for helping others? Have an eye for detail? Do you have strong organizational and time management skills? Are you looking to accelerate your career at a renowned company? Allstate Insurance Company has an exceptional career opportunity for an Experienced Inside Total Loss Auto Claims Service Adjuster in Irving, Texas! Combine your skills of working with people and investigation! As an Allstate Total Loss Auto Adjuster, you will play a vital role to ensure we deliver on our promise to help restore people's lives after they experience a loss. You will be responsible for evaluating and settling claims on total loss vehicles. You will research vehicle market value to determine to total loss value. You will also work directly with customers to guide them through the claims process in a caring and professional manner, and to negotiate fair and equitable settlements. You will be challenged to manage multiple cases simultaneously, and document every step of activity for each claim on Allstate's state-of-the-art, computerized NextGen claims system. Your success will be rewarded with our Total Rewards package which includes base pay, benefits, and opportunities for career advancement. Specific responsibilities include: * Investigating, evaluating, and negotiating claims, in order to reach a fair and equitable settlement. * Using compassionate communication and persuasive negotiation to ensure a positive customer experience. * Working well with others in a fast-paced, collaborative environment. * Achieving targeted performance goals to manage costs and support Allstate's industry-leading operational standards. Job Qualifications The Qualifications * Four-year college degree preferred, plus two years' experience delivering outstanding customer service. * Excellent written and verbal communication skills with a passion for helping others. * Strong organizational and computer skills. * Ability to be a self-starter and work independently. * Persistence and the ability to work through and solve problems. * Bilingual candidates are strongly encouraged to apply. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands®. As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era. Allstate Irving TX

Supervisor, Business Development And Inside Sales