Supervisor, Business Development And Inside Sales

Spireon Irving , TX 75060

Posted 3 months ago

Job Description

Inside Sales / Business Development Sales Center Supervisor

We are looking for a dynamic and motivational leader for a new Lead Development Supervisor role. We are growing rapidly and this opportunity is a result of the transportation industry recognizing our products as first in class. The Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, maintaining professional and industry knowledge, and accomplishing organizational goals. The supervisor will be a cheerleader, subject matter expert and motivator - supporting on-the-floor activities of our Lead Development Reps.

Manage by walking around. Be visible to answer questions.

Monitor queue. Keep agents aware of calls waiting, abandonment rate, etc.

Become a subject matter expert and remain visible and available to answer questions.

Provide ongoing training to Lead Development Representatives

Take escalated calls that agents cant handle and be available when an agent appears to need assistance.

Motivate and encourage agents through positive communication and feedback

Monitors and evaluates interactions to ensure that performance standards, call volume target and other KPIs are met.

Demonstrates a thorough knowledge of the company processes and procedures.

Experience and Qualifications

1-2 years of Inside Sales / Business Development supervisory experience preferred

Expert level understanding of a sales process and lead generation operation that results in qualifying and closing sales quickly.

Ability to coach and develop others.

Excellent verbal and written communication skills.

Experience working in a fast paced, demanding environment.

People management or performance management in a lead or supervisory role.

Company Description

Spireon, Inc. is North Americas leading connected vehicle intelligence company, providing businesses and consumers with powerful insights to track, manage and protect their most valuable mobile assets. The award-winning Spireon NSpire platform supports nearly 4 million active subscribers across the companys growing suite of products for new and used car dealers, lenders and financial institutions, rental car agencies, commercial and local fleet operators, and consumers. Learn more at
Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Sales Inside Accou...


Posted 2 days ago

VIEW JOBS 7/17/2018 12:00:00 AM 2018-10-15T00:00 Company: FedEx Services Job Title: Business Sales Inside Account Executive Job Requisition Number: RC42415 Category: Sales/Solutions Locations: Irving, Texas 75063 United States Job Specific Information: Responsible for developing new business and maintaining and deepening existing customer relationships. Focus is on using the telephone, webinar, email, and occasional face-to-face contact to achieve personal sales targets and market goals within the small customer segment. Typical tasks include engaging customers and developing value propositions that meet their needs, increasing volume from existing customers, identifying and acquiring volume from new customers, and managing implementation through effective customer education. May have special markets or complex product lines that require advanced knowledge and advanced customer relationship skills. 1. Ensures attainment of assigned revenue goals. 2. Contacts customers to establish need, potential and opportunities for both FedEx and the customer. 3. Closes accounts on the phone; turns over high potential leads to outside FedEx sales professionals as necessary and develops team approach to territory with FedEx sales professionals. 4. Maintains records of customer activity and files to ensure proper call frequency and follow-up in resolving customer problems. 5. Contacts and sells customers who represent small revenue customers and moves as many accounts as possible up through revenue segments. 6. Assists with the implementation of various marketing programs/sales blitzes. 7. Allocates 15% of time towards lead qualification (i.e. leads from couriers, marketing, and customer service center personnel in a timely manner with feedback to the source). 8. Provides input into telephone sales training, telephone sales automation, account load management and sales strategy implementation plans for new products. 9. Exercises good judgement in the administration of official pricing programs. 10. Sells and places FedEx automation to ensure account growth and revenue generation. 11. Does cold call prospecting to develop a base of potential new FedEx users. Domicile Location: * Irving, TX * No Relocation Provided for this Position Minimum qualifications: High school diploma/GED required. Must be self motivated and possess strong time management, pc and communication skills. Limited travel required. Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer. Here are some of the recognitions FedEx has received from the past couple of years: * FORTUNE "World's Most Admired Companies" – 2016 * Corporate Responsibility Magazine "100 Best Corporate Citizens" – 2016 * InformationWeek "Elite 100" – 2016 * Women's Business Enterprise National Council "America's Top Corporations for Women's Business Enterprises" - 2016 * Reputation Institute "World's Most Reputable Companies" – 2015 * Black Enterprise "40 Best Companies For Diversity" – 2015 When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply' and tell us more about yourself. EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce. Fedex Irving TX

Supervisor, Business Development And Inside Sales