Supervisor, Business Development And Inside Sales

Spireon Irving , TX 75060

Posted 7 months ago

Job Description

Inside Sales / Business Development Sales Center Supervisor

We are looking for a dynamic and motivational leader for a new Lead Development Supervisor role. We are growing rapidly and this opportunity is a result of the transportation industry recognizing our products as first in class. The Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, maintaining professional and industry knowledge, and accomplishing organizational goals. The supervisor will be a cheerleader, subject matter expert and motivator - supporting on-the-floor activities of our Lead Development Reps.

Manage by walking around. Be visible to answer questions.

Monitor queue. Keep agents aware of calls waiting, abandonment rate, etc.

Become a subject matter expert and remain visible and available to answer questions.

Provide ongoing training to Lead Development Representatives

Take escalated calls that agents cant handle and be available when an agent appears to need assistance.

Motivate and encourage agents through positive communication and feedback

Monitors and evaluates interactions to ensure that performance standards, call volume target and other KPIs are met.

Demonstrates a thorough knowledge of the company processes and procedures.

Experience and Qualifications

1-2 years of Inside Sales / Business Development supervisory experience preferred

Expert level understanding of a sales process and lead generation operation that results in qualifying and closing sales quickly.

Ability to coach and develop others.

Excellent verbal and written communication skills.

Experience working in a fast paced, demanding environment.

People management or performance management in a lead or supervisory role.

Company Description

Spireon, Inc. is North Americas leading connected vehicle intelligence company, providing businesses and consumers with powerful insights to track, manage and protect their most valuable mobile assets. The award-winning Spireon NSpire platform supports nearly 4 million active subscribers across the companys growing suite of products for new and used car dealers, lenders and financial institutions, rental car agencies, commercial and local fleet operators, and consumers. Learn more at www.spireon.com.
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Supervisor, Business Development And Inside Sales

Spireon