Supervisor, Business Development And Inside Sales

Spireon Irving , TX 75060

Posted 5 months ago

Job Description

Inside Sales / Business Development Sales Center Supervisor

We are looking for a dynamic and motivational leader for a new Lead Development Supervisor role. We are growing rapidly and this opportunity is a result of the transportation industry recognizing our products as first in class. The Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, maintaining professional and industry knowledge, and accomplishing organizational goals. The supervisor will be a cheerleader, subject matter expert and motivator - supporting on-the-floor activities of our Lead Development Reps.

Manage by walking around. Be visible to answer questions.

Monitor queue. Keep agents aware of calls waiting, abandonment rate, etc.

Become a subject matter expert and remain visible and available to answer questions.

Provide ongoing training to Lead Development Representatives

Take escalated calls that agents cant handle and be available when an agent appears to need assistance.

Motivate and encourage agents through positive communication and feedback

Monitors and evaluates interactions to ensure that performance standards, call volume target and other KPIs are met.

Demonstrates a thorough knowledge of the company processes and procedures.

Experience and Qualifications

1-2 years of Inside Sales / Business Development supervisory experience preferred

Expert level understanding of a sales process and lead generation operation that results in qualifying and closing sales quickly.

Ability to coach and develop others.

Excellent verbal and written communication skills.

Experience working in a fast paced, demanding environment.

People management or performance management in a lead or supervisory role.

Company Description

Spireon, Inc. is North Americas leading connected vehicle intelligence company, providing businesses and consumers with powerful insights to track, manage and protect their most valuable mobile assets. The award-winning Spireon NSpire platform supports nearly 4 million active subscribers across the companys growing suite of products for new and used car dealers, lenders and financial institutions, rental car agencies, commercial and local fleet operators, and consumers. Learn more at
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Director Of Inside Sales

Alliance Data

Posted 1 week ago

VIEW JOBS 9/13/2018 12:00:00 AM 2018-12-12T00:00 The Senior Director, Inside Sales is primarily responsible for building, training, overseeing, and orchestrating Epsilon's inside sales capabilities and executing strategy globally. The candidate will bring successful experience managing / building a high performing, data-driven inside sales culture within a complex global B2B environment along with the leadership acumen to drive execution in alignment with the rest of Epsilon's Technology practice. Essential Responsibilities: * Proven success leading inside sales function on behalf of large complex organizations in fast-paced industries. Demonstrated record for establishing inside sales as a strategic resource to provide leverage and advantage within a complex B2B software solution sales environment * A thought leader who can set priorities, establish accountabilities along with KPI's and drive for results in a fast-paced, ever-evolving business environment * Partner with Digital Technology team to collect, analyze, and provide insight on sales-related data across the enterprise including KPI's like sales velocity, customer retention costs, lifetime value, and productivity quotients. Holding staff accountable to the following key metrics: * Perform on average 50-75 calls daily and/or 16 hours of Connect Leader weekly * Emails out on the calls/voice mails for a grand total of 150 touches on average daily * Successfully meet or exceed your monthly quota of 2-3 BANT opportunities per month * Support the team to drive simplification, automation and standardization to quickly produce and iterate * Assist in developing and implementing strategic sales plan including, resource allocation, target market segments, and forecasting * A hands-on, sleeves rolled up management style with team-building expertise. A leader who creates a fun, engaging work environment and stays well-connected to the team while aggressively pursuing and surpassing company goals and objectives. An available and reliable resource that quickly delivers value, new business capabilities/possibilities, and simple solutions to complex problems * A mentor of people who understands the need for continuous learning to ensure the highest quality service, to increase bench strength, to encourage professional growth, groom leadership, and who implements coaching, mentoring and professional development as dictated by the needs of the organization * Track record of not only achieving results but exceeding them * Strong background in building partnerships with account management and other sales teams * Articulate, confident, driven professional with the ability to work with like-minded professionals in a results-oriented, fast-paced and growing environment * Dedicated to winning and passionate about the job at hand Skills & Requirements: (must haves) * Demonstrated knowledge of sales processes and techniques * Strong negotiation and analytical skills * Successful closing skills and the ability to solve problems * Excellent time management and organizational skills * Ability to work autonomously with little guidance from management * Effective written and verbal communication skills * Ability to work under pressure to meet deadlines while maintaining composure * Willing and able to coach other team members to greater success Conditions of Employment All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting. Great People, Deserve Great Benefits We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us. About Epsilon Epsilon® is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs and through CJ Affiliate, one of the world's largest affiliate marketing networks. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest, that help drive business growth for brands. An Alliance Data* company, Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit and follow us on Twitter @EpsilonMktg. Alliance Data provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law. For San Francisco Bay Area: Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance Alliance Data is an Equal Opportunity Employer. Alliance Data will provide accommodations to applicants needing accommodations to complete the application process. Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data. Alliance Data participates in E-Verify. Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. #LI-GB1 Alliance Data Irving TX

Supervisor, Business Development And Inside Sales