Supervisor, AV Services

Supervisor, AV Services JobID: 460

Position Type:

Full Time Staff

Date Posted:

11/2/2023

Location:

San Jose, CA

Additional Information: Show/Hide

Job Title: Supervisor, AV Services

Department: AV Services

Supervisor Manager, AV Services

Location: Student Union Administration

Classification Title: Full-time

FLSA Status: Non-Exempt

Grade: 4

Compensation

• Hourly Rate: $24.17* - $36.01

The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.

Mission

The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.

Job Summary

The Supervisor, AV Services provide onsite technical support and operation of AV, sound, lighting, video and staging for all Student Union facilities, meetings and event-related business and other indoor/outdoor campus locations. Under general supervision of the Manager, AV Services provides training, guidance and leadership to both full time and student assistant audio visual technicians.

Essential Functions and Tasks

• Assists in the coordination of day-to-day event requirements from start to completion for the Student Union, Event Center and activities throughout the SJSU campus.

• Assists in the hiring, training and supervision of full-time non-exempt hourly staff and student assistants.

• Coordinates development and administration of audio visual and safety, customer service training.

• Schedules and coordinates staffing needs, technical requirements and production of events in various facilities including ballrooms, meeting rooms, SU Theater, and indoor/outdoor areas of the campus.

• Serves as AV Technician for high profile events as determined by the Manager, AV Services and will serve as back up AV Technician when AV staffing for events is not filled.

• Provides or coordinates maintenance and repair of all technical production equipment.

• Assists Audio Visual Production Manager and Assistant Manager with development of cost estimates for campus and non-campus events as needed.

• Maintains AV equipment inventory and supply records for all technical needs.

• Recommends audio visual equipment purchases to support changing needs of AV equipment trends and requirements for these trends.

• Assist Student Union Event Services team members in supporting all special event programs and services.

• Assist SU Operations team in the implementation of the protocols for safety, security building patrons during SU building events.

• Participates in meetings as needed for the purpose of conveying and gathering information required to perform job functions.

• Assist the Director of Facilities to report maintenance concerns and damage to equipment and resources.

• Works with SUI Student Success and Assessment team to ensures learning outcomes are developed and assessed annually for the student staff.

• Performs additional job-related duties as assigned.

Knowledge, Skills and Abilities (KSAs)

• Advance knowledge and understanding of sound, lighting, and video systems.

• Advance knowledge and understanding of electricity, including electrical theory and safety.

• Advance knowledge and understanding of staging and rigging principles and safety procedures.

• Good verbal and written communication skills and ability to prepare written reports as necessary.

• Demonstrated ability to make decisions and judgements that will reflect positively on the Student Union corporation and its constituents.

• Ability to work with little or no supervision and ability to direct the work of others.

• Working knowledge of SU policies and procedures and familiarity with Occupational Health and Safety issues.

• Ability to develop and maintain relationships within a highly diverse community of clientele and guests.

• Basic computer skills and basic understanding of software applications such as Microsoft Office, Google Suite (Gmail, Docs, Slides, Sheets, Forms, etc.), When2Work and EMS

Physical Demands and Work Environment

• The position works in a wide variety of environments including both a typical office as well as an outdoors and indoor facility program-oriented environment.

• The physical demands of this position are described below

• Sitting, walking, and standing for extended periods of time.

• Twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).

• Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.

• Heat illness/temperature extremes that result in heat stress, exhaustion, or metabolic slow down such as hypothermia.

• Physical ability to lift, carry, push, or pull objects frequently 10-25lbs, occasionally 26-50lbs.

• Hearing and speaking to exchange information in person or on the telephone.

• Frequently works in noisy environments.

• Dexterity of hands, fingers, and wrist to operate a computer keyboard and calculator

• The position works a schedule based on business needs 7 a.m.

• 11 p.m., Monday

• Friday, will work evenings, weekends, and holidays as required. Must be able to work a flexible schedule including long and/or irregular hours

Minimum Qualifications*

• Requires an Associate of Arts, Science or General Studies degree a related field of study

• Requires at least (1) year of experience in event venue sound, lighting and video systems preferably in a university setting.

• Two (2) year or more of supervisory experience.

• Current CPR/First Aid and AED certifications required or must be obtained within the first month of employment.

• Scissor and Fork/High Lift certification during first six months of employment.

Preferred Qualifications

• Bachelor's degree a related field of study

• Two or more years of experience in event venue sound, lighting and video systems preferably in a university setting.

• Two (2) years of experience in customer service-based environment.

• Previous experience in some level of live event production strongly preferred.

Benefits

This position is employed through Student Union at San Jose State University which offers an excellent benefits package including Medical, Dental & Vision insurance (fully paid on selected packages by the company for the employee and dependents), Life and Supplemental Insurance, Vacation, Sick Leave, paid Holidays, 403(b) retirement program, tuition reimbursement, employee development opportunities and more.

Equal Opportunity/Affirmative Action

The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, age, sex, marital status, pregnancy, disability, veteran's status, or sexual orientation consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff.

Background Check and Fingerprinting

Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing.

In some cases, the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background.

California State University (CSU) Learning & Development

Within the first month, all employees are required to complete the following compliance online training sessions through CSULearn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.

• Injury and Illness Prevention Program

• Discrimination and Harassment for Supervisors/Non-Supervisors

• Gender Equity and Title IX Prevention Program (Title IX)

• Data Security and FERPA

• Mandated Reporters of Child Abuse

California Child Abuse and Neglect Reporting Act

All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.