Supervisor, Ai Support & Best Practices

ABOUT DATASCAN

Headquartered in Alpharetta, Georgia, DataScan stands at the forefront of delivering cutting-edge wholesale asset financing and inventory risk management solutions. Our commitment lies in empowering lenders to efficiently oversee their operations and manage risk through our technologies, knowledge, and expertise. With our connected commercial ecosystem, we continue to evolve the dealer commercial lending industry.

Exciting Job Opportunity Alert! We at DataScan's Audit Intelligence (Ai) Operations Team are on the hunt for a Supervisor, Ai Support and Best Practices.

This position is located in Alpharetta, GA and provides a hybrid / flexible work arrangement.

SUMMARY: The Ai Best Practices (BP) Supervisor is a multifaceted point of interaction between Operations, Development, Implementations, Risk/Compliance, Training, and DataScan's clients. The role requires a thorough knowledge of the floorplan audit process and an awareness of what constitutes the "best practices" of floorplan auditing and risk management. Additionally, it supports DataScan's vision through close coordination with the Ai Support and Logistics department Associates who proactively support DataScan's clients and field staff, maintain client confidence, and promote DataScan's Core Values. This role possesses a detailed awareness and control over the DataScan Audit Templates, audit process and procedures and an understanding of Industry Standards in floorplan auditing and inventory risk management. This is a client facing position and should personify aspects of customer service, integrity while making sure that DataScan's risk is mitigated in all decisions and processes. The role provides business expertise and internal and external consulting in DataScan's current Inventory Risk Management business and product suites and will work across the organization providing industry knowledge to future products.

DUTIES AND RESPONSIBILITIES:

• Provide direction to and oversight of Ai Best Practices Analyst to effectively support DataScan's field associates, Operations Management, and clients.

• Promote education and development opportunities for Best Practices (BP) Analyst by supporting DataScan's Learning/Development and Compliance Training programs. Provide mentoring, coaching, and corrective measures as needed.

• Support DataScan's growth plan by being strategic, innovative, and participating in the development of future product and service offerings.

• Maintain awareness of the proper audit process for floorplan inventory audits, possess the ability to define risk in the audit process and convey that information to clients as defined as "best practices."

• Provide Audit, Risk Mitigation and "Best Practices" consulting to DataScan's clients and promote the use of the Ai Standard Template and audit process as the industry standard.

• Help promote and develop an "Industry Standard" on Risk Mitigation and floorplan auditing, while looking to the future to develop innovative solutions using technology to move the current process into a more "technological/data driven" solution.

• Act as a subject matter expert on the risk mitigation, audit process, audit software and DataScan's process and procedures for new Implementations (clients) to Ai systems.

• Act as a liaison between clients, OPS Management and Ai development in the process of vetting change requests, creating change tickets in Ai or updating Ai Procedures.

• Maintain awareness of each DataScan client's procedures as outlined in the client's templates and be able to provide clients guidance on Industry Standards and suggestions for improved risk mitigation within the audit process.

• Provide appropriate messaging, white papers, etc. for both DataScan's field team and clients on topics of risk, audit software, audit processes, differing requirements of different collateral and audit procedures.

• Work collaboratively with peers in Ai Support, Ai Audit Quality, Compliance and Risk, Field Operations, Ai Development and other DataScan departments to identify systematic problems, new solutions or improve existing processes to better support both internal and external customers.

• Work in conjunction with, Ai Audit Quality, Compliance and Risk, Field Operations and Ai Training to address negative Compliance/Risk trends then partnering in determining template/process solutions or training solutions and then organizing the coordination on field communication(s) on solutions to reduce potential errors before they occur.

• Provide consultive and subject matter expertise to help the Ai Training department develop courses for the field or external customers.

• Maintain high-level ownership of Ai Sequencer, directing the Best Practices Analyst on the process of maintaining and improving the process of the Sequencer.

• Detailed awareness of the proper audit process for floorplan inventory audits.

• High-level awareness of the audit risk process and ability to determine whether audits were completed in an accurate manner based on risk indicators.

• Detailed awareness of each DataScan client's procedures as outlined in the client's templates.

• Ability to interpret client questions or complaints and determine if errors were made by the DataScan auditor or if there is an issue with the software, procedures, or audit process.

• Capacity to communicate with clients effectively and professionally in writing and conversation.

• Act as a subject matter expert in assisting the Training Manager in developing field or client training materials.

• Communicate and work closely with Support and Logistics, Risk Compliance and Field management, to ensure that process and procedures are compliant with industry standards.

• Assisting in the process of implementing new clients in the Ai system and software and future risk management products.

• Detail oriented and organized, and able to make decisions regarding quality standards while demonstrating the ability to analyze, evaluate and incorporate changes.

• Ability to do extensive research on topics to identify existing problems or issues and propose solutions based on current software options and knowledge of the audit process.

• Technical proclivity with a focus on decision trees, managing process flow and

• Capability to work well under pressure and meet deadlines while effectively managing multiple responsibilities simultaneously.

• Lead by example through championing individual associate, team, and company/business level engagement. This includes, but not limited to: Reading all corporate communications; Attending and engaging (as appropriate) in department meetings, and/or company-wide conference calls, and/or other DataScan internal collaboration meetings (with other business units); Leading and/or participating in routine, Team meetings; Interacting effectively and professionally with all Ai team members; Providing effective coaching to your team.

• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees within the Ai Best Practices departments.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university preferred.

• Five years or more of applicable experience in: floorplan auditing, banking/financial services, automotive, customer service, field services or related industry.

• Management or Supervisory experience (2 or more years) preferred

• Valid driver's license with ability to travel for business needs, including air travel when applicable.

• Computer Skills: Microsoft Office Suite, SalesForce, Jira, Audit Intelligence (Mobile and Desktop)

• Must have strong oral and written communication skills. Able to effectively communicate and interact with clients, field, and internal associates.

• Must be able to maintain a high level of confidentiality.

COMPENSATION & BENEFITS

At DataScan, our associates are our number one asset. We offer competitive compensation with annual bonus potential, paid time-off, excellent health care and retirement benefits.

• Competitive compensation

• Bonus potential based on satisfactory performance

• Flexible health insurance options, including vision and dental coverage

• 401K retirement savings plan, including company contributions

• Wellness incentives

• Paid Parental Leave

• Tuition Reimbursement

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