Under the direct supervision of the Director Patient Access, the Supervisor AGP Registration is responsible for supervising the registration, verification and insurance authorization processes in a decentralized registration department which includes locations in the Wellness Centers diagnostic and ED departments, Tallmadge Health, as well as other departments located off the main campus of Akron General. The supervisor directs the activities of the Registration Specialists
ED, and Registration Specialists
Supervises the work activities of all Off-Site Registration Staff. Interviews, hires and trains staff, evaluates performance and provides feedback; makes personnel action recommendations (e.g. promotions, transfers, disciplinary, discharge.). Rotates on-call for weekends, holidays, and off shifts.
Trains staff based on established policies and procedure including, but not limited to Joint Commission requirements, patients? rights, (especially related to Advance Directive and HIPAA), systems functionality, ED/EMTALA rules, and Medicare and other third party payer requirements. Cross trains all staff at each location.
Supervises activities related to insurance verification, benefit verification, estimations and Point of Service collection process as it is related to ED and OP collections. This includes application of payments and cash control procedures.
Monitors, works and trains staff on electronic eligibility tools. Track productivity and monitor pre-registrations working to keep staff 7 to 10 days out for all scheduled patients.
Collaborates with clinical and ancillary departmental staff to insure registration staff assist the departments in providing exceptional service to our patients.
Audits error rates and develops plan of action if the error rate is not within acceptable margin of error as defined in the established policy. Coordinates training and retraining to address the needs of the registration staff.
Compiles and provides monthly activity reports, and productivity data.
Keeps up-to-date on the policies and procedures of private and federal insurers, informs all registration staff on any updates for accurate processing of account data.
Performs weekly rounding to all off-site areas. Listens to staff and view staff interaction with patients, visitors, and co-workers to ensure compliance with customer service standards are maintained. Coaches staff when necessary and take disciplinary action when necessary.
Reviews patient information records for completeness and accuracy of financial and demographic information to insure there are not financial losses.
Maintains compliance with HIPAA, Medicare, ODJFS and other third party payer regulations.
Completes schedules for Diagnostic and ED staff for all Satellite locations using staff wisely to be cost effective and to provide lunch coverage for day and afternoon shifts in the ED as staffing allows.
Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
Completes mandatory education and training in order to maintain organization and department specific competencies and requirements.
Maintains applic able certification/licensure.
Other duties as assigned
Complexity of Work:
Personal Protective Equipment:
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