Supervisor

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management

The Custodial Supervisor is responsible for giving direction, motivation, and guidance to a team of cleaners.

Essential Functions

• Conducts quality improvement inspections within assigned areas of responsibility.

• Ensures quality and satisfaction levels are meeting and/or exceeding expectations.

• Assures the highest quality of customer satisfaction.

• Assists with Training and Development

• Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.

• Counsels crew members regarding tardiness, absenteeism, work performance etc., using proper documentation procedures.

• Leads and participates in a team to ensure the successful completion of assigned tasks.

• Responsible for the running and leadership of the shift in the absence of the Supervisor

• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups.

• Assists the Supervisor and Shift Manager in the direction and supervision of field employees.

• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Responsibilities

• Provides leadership and direction to team members.

• Provides open communication between field employees and management.

• Provides positive coaching to team members.

• Assists with the training of housekeeping staff and schedules work assignments.

• Assists with making daily and weekly work schedules.

• Oversees and performs cleaning operations in assigned building.

• Takes care of keys and access cards for the property

• Reports damaged, broken and out of work features/items.

• Makes sure premises are secured at all times.

• Oversees and performs additional service requests (tag job) in assigned building.

• Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.

• Coordinates scheduling of cleaning crew.

• Oversees quality of jobs and confirms completion with Area Manager.

• Provides training to all new hires assigned to the building.

• Attends and participates in all meeting and training sessions involving assigned property and crew.

• Completes time sheets, validates time sheet accuracy and delivers time sheets to office.

• Checks supplies, equipment, and chemicals weekly.

• Completes order forms completely and accurately.

• Coordinates equipment usage and inventories.

• Performs all tasks and duties required of your team.

• Miscellaneous duties as assigned.

Qualifications

• Must be 18 years of age or older.
• 1-2 Years Custodial Experience
• 2 to 5 Years Leadership Experience