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Supervising Public Safety Dispatcher

Expired Job

City Of Irvine, CA Irvine , CA 92606

Posted 2 months ago

Description

The City of Irvine seeks a seasoned dispatch professional to coordinate and lead public safety dispatch personnel and participate in dispatch operations on an assigned shift for the Public Safety Department. The Supervising Dispatcher will answer emergency and business telephone lines, prioritize calls, dispatch police officers or other personnel, record and monitor activities of field and communications personnel.

The ideal candidate for this position will be a hardworking, self-motivated and innovative individual. He/She must have the ability to maximize team effectiveness, demonstrate ethical behavior and creatively solve problems. The selected candidate will also have excellent communication, interpersonal and collaboration skills. The desire to demonstrate leadership, mentoring and supervisory skills are also necessary to be successful.

Essential Duties and Responsibilities

The following duties are normal for this classification. These are not to be construed as exclusive or all- inclusive. Other duties may be required and assigned.

  • Organizes, coordinates, and leads public safety dispatch center activities as a working supervisor during assigned shifts. Provides work direction to dispatchers in the handling of emergency situations to assure department procedures are followed. Maintains work standards.

  • Monitors and documents employee performance. Assigns individual goals and objectives and monitors to ensure completion. Prepares and presents employee evaluations. Investigates complaints.

  • Develops and designs work schedules, maintaining set minimum staffing levels. Reviews and approves time off requests. Contact off-duty employees and make necessary adjustments in shift schedules to fill vacancies.

  • Develops and provides training and guidance to new dispatch personnel. Assists qualified personnel to train new employees in public safety dispatch. Monitors the progress of both trainer and trainee. Provides on-going training to dispatchers to update them on legal and procedural changes.

  • Receives emergency calls, complaints and inquiries from the public. Evaluates information to determine jurisdiction, priority and type of call, and needed equipment. Dispatches police and public safety equipment to the scene of the incident.

  • Operates a variety of communications equipment including radio transmitters and receivers, telephones, land lines, and teletype equipment.

  • Works vacant shifts as a dispatcher as needed.

  • Prepares records and logs. Performs simple typing of records. Types at a minimum speed of 45 net wpm.

  • Contacts agencies involved with major emergency operations such as the County Fire Department, neighboring police agencies and the Federal Aviation Agency and provides basic information concerning the situation.

  • Maintains contact with all units on assignment. Maintains knowledge of status and location of police field units.

  • Enters, updates and retrieves information from computer and teletype networks relating to wanted persons, stolen property, vehicles registration, stolen vehicles and other information.

  • Tests and inspects equipment as required. Arranges repair and maintenance of faulty equipment to the proper agency/department.

  • Operates video data communications terminals.

  • Interacts with police sergeants, lieutenants, and commanders regarding personnel matters and emergency field activities.

  • Assists the public by telephone.

  • Analyzes, interprets, and explains department policies and procedures related to dispatch center. Drafts and revises existing policies.

  • Maintains knowledge of communications equipment operation.

  • Decides expenditure of overtime monies in granting/denying requested time off. Assists with administrative planning and budgeting by recommending expenditures regarding necessary equipment for the communications division.

  • Manages work environment by assuring that department policies, divisional policies, and criminal justice procedures are followed and by assuring that a negative work environment does not occur.

  • Assumes vicarious liability by assuming final responsibility for the handling of dispatched calls.

  • Operates CAD system and maintains the integrity of data entered.

Additional Tasks and Responsibilities

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.

  • May perform occasional matron duties as assigned.

  • Updates files and manuals.

  • Performs other duties as required.

Minimum Training and Experience Required to Perform Essential Job Functions

High School diploma or equivalent, with post-secondary courses in enforcement, and four years responsible dispatching experience, or any combination of education and experience that provides equivalent knowledge, skills, and abilities. May require a valid California driver license.

Supplemental Information

CITY OF IRVINE

The City of Irvine is located 40 miles southeast of Los Angeles and six miles from the ocean in Orange County, California. Irvine encompasses more than 66 square miles and has a current residential population of more than 267,000. Incorporated in 1971, Irvine is recognized as one of America's safest and most successful master-planned urban communities. Top-rated educational institutions, an enterprising business atmosphere, state-of-the-art transportation programs and systems, sound environmental stewardship, and respect for diversity all contribute to Irvine's enviable quality of life. The City is ideally located adjacent to John Wayne/Orange County Airport and close to many of Southern California's largest tourist attractions, numerous resorts, and some of the state's finest beaches.

Irvine has also been recognized as one of America's Best Places to Live, according to Money Magazine. The City of Irvine also has the distinction of being one of the safest cities in the United States with a population of more than 250,000, based upon FBI statistics on violent crime.

The City employs over 800 full-time and more than 700 part-time personnel and has an operating budget of $199.7 million. The Irvine community features an array of entertainment and recreational opportunities, parks and open space, a nationally recognized school district, a vibrant business environment, and an exceptional quality of life that makes it one of the most desirable cities in which to live and work.

THE DEPARTMENT

Public Safety

Under the leadership of the Chief of Police, Mike Hamel, the Irvine Police Department has an authorized sworn staff of approximately 232 and 235 civilian personnel. The entire department is committed to a Community Oriented Policing and Problem Solving (COPPS) philosophy and its workforce interfaces closely with all segments of the community, as well as with other City departments. The department is a full-service public safety agency that provides several special program areas including Emergency Management, Crime Prevention, DARE, School Resource Officer, K-9s, Traffic Enforcement, Commercial Vehicle Enforcement, General Investigation, Crime Scene Investigation, Mounted Unit, Special Investigation (vice & narcotics), and the Special Weapons and Tactics Team (SWAT). The individual selected for this position will be expected to conduct him or herself in a manner that promotes and adheres to the Irvine Police Department's Mission, Vision, and Values Statement.

Mission Statement

Working in partnership with the community, we will preserve the peace, uphold the law with fairness and provide quality service.

Vision Statement

We will engage with our community through exemplary service and unparalleled professionalism, while employing a staff that reflects the growth and diversity of our community.

We will commit to implementing the latest technology and best practices to meet the demands of modern policing.

We will invest in the success of the men and women of the Irvine Police Department by providing unrivaled opportunities for training, advancement and personal growth.

Core Values

Integrity, Quality Service, Accountability, and Respect.


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Supervising Public Safety Dispatcher

Expired Job

City Of Irvine, CA