Job Description and Duties

The Business Programs Division is committed to making it easier to do business in California. With bizfile California, the Secretary of State's new online portal, registering a business, filing a trademark or financing statement, or accessing public business records only takes a few clicks. These services are available 24/7 and are constantly improving, freeing up California's entrepreneurs to focus on their business endeavors while the SOS handles the paperwork.

Do you enjoy working in a fast-paced environment? Does being a leader and guiding your staff excite you? If you answered yes, then we have an opportunity for you. The California Secretary of State is seeking qualified applicants to fill multiple permanent, full-time Supervising Program Technician II positions in the Business Programs Division.

Under the general direction of a Supervising Program Technician III and/or Staff Services Manager, the incumbent works with a high level of independence and plans, organizes, and directs the work of a moderate sized staff. Duties encompass the following:

• Program Management

• Directs, monitors, and evaluates the work of the staff and maintains performance standards within the unit. Interacts professionally with the public, via the telephone, mail, email and in person regarding filing documents and/or information requests, difficult questions or general inquiries. Trains new employees.

• Personnel Relations

• Ensures employees abide by the Agency and Division policies and procedures, civil service practices and policies, and the mission of the Secretary of State's office. Maintains accurate attendance records, schedules counseling meetings, prepares memos and disciplinary actions and handles complaints as they arise. Conducts evaluations, initiates letters of commendation, schedules meetings with employees to encourage, motivate and provide opportunities for individual development.

• Coordination & Outreach

• Prepares technical responses to difficult and sensitive correspondence where research, analysis and interpretation of statute or regulations are needed. Performs sensitive, difficult, and complex assignments, taking the most difficult and complex to the Supervising Program Technician III and/or Manager.

• Operational Review

• Monitors equipment and assists with evaluating the need for new equipment. Prepares weekly and monthly activity reports and oversees records maintenance. Assists in revising and storing of forms and documents.

• Administrative

• Participates in the scheduling, interviewing of candidates, and making recommendations of the selection of staff. Oversees office supply orders and orders for repair service of equipment. Performs other duties as required.

You will find additional information about the job in the Duty Statement.

Working Conditions

Positions provide telework opportunities based upon the agency's telework policy and business needs.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• SUPERVISING PROGRAM TECHNICIAN II

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-432626

Position #(s):

785-405-9925-XXX

Working Title:

Supervising Program Technician II - Business Program Division

Classification:

SUPERVISING PROGRAM TECHNICIAN II

$4,124.00 - $5,167.00

of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The Office of the Secretary of State (SOS) consists of nearly 600 dedicated public servants who uphold the rights of Californians while also striving to make our government, elections, and businesses both accessible and transparent. Led by an elected leader, accountable to the public, we are dedicated to fostering career development opportunities and growing a skilled workforce that embraces inclusion and values diversity.

Located in downtown Sacramento, the SOS building is within walking distance to a variety of eateries and amenities. Light Rail, State Capitol, Downtown Commons (DOCO), and Golden 1 Center, just to name a few. Conveniently located in the SOS building, the Gold Rush Grille offers delicious daily specials for breakfast or lunch and is open to the public. Our on-site childcare incorporates programs for children six weeks to five years old. Priority waitlist access and special discounted rates are available for SOS employees.

For more information about the SOS, please visit sos.ca.gov.

Special Requirements

For Notary and Special Filings positions, you must pass a live scan background check.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/3/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Secretary of State

Attn: Paul Parham

1500 11th St

• 4th Floor

• Suite 475

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Secretary of State

1500 11th St

• 4th Floor

• Suite 475

Sacramento, CA 95814

Please drop off applications at the 1st floor lobby rotunda.

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong working knowledge of the effective principles of supervision

• Strong understanding of organizational techniques and time management skills, including techniques for prioritizing multiple projects to ensure completion by established deadlines

• Excellent problem resolution skills

• Possess strong leadership and interpersonal skills

• Knowledge of and experience with Microsoft Office applications (e.g., Word, Excel, Outlook, etc.)

• Ability to interact effectively with the public and all levels of departmental personnel and establish and maintain cooperative working relationships

• Ability to take initiative, be flexible, work independently, and have the willingness to learn new duties

• Ability to handle sensitive and confidential information with tact and diplomacy

• Maintain regular, consistent, and predictable attendance in the performance of these specific functions

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:

Paul Parham

(916) 653-6974

pparham@sos.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Ashley Boyer

(916) 653-6974

aboyer@sos.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.