Sunquest Application AnalystThe Sunquest Application Analyst supports the maintenance and enhancement of Sunquest laboratory systems at our Massachusetts client. The position requires skills in independent decision-making, application design and configuration, problem solving, leadership, systems analysis, customer service, teamwork, and organization, plus excellent written and verbal communication skills. General responsibilities include:
Installation, customization, deployment, and the continued maintenance and ongoing support of the Sunquest SMART software package, including resolution of application issues.
Working closely with other analysts, engineers, architects, team leaders, managers, and business partners to collaborate on system design.
Minor project leadership.
Working closely with partners to review the status of work and projects in process, prioritizing new efforts, and assisting in identifying new opportunities to improve operations.
This is a salaried position, not open to C2C situations. The successful candidate must live in or be willing to relocate to Massachusetts or Connecticut.Sunquest Application Analyst Activities:
Help define the value of proposed initiatives as well as viable technical solutions.
Perform systems analysis; document current and future states; perform gap analysis.
Join with project teams to implement complex solutions for the organization's needs. Configure and build systems per technical and functional specifications.
Help create thorough test plans; perform all relevant testing of programs and integrations including unit, system, functional, regression, stress/load, integrated and disaster recovery.
Monitor vendor software releases; test and implement upgrades and maintenance patches to ensure current version is supportable and scalable.
Develop policies and procedures to support system post-implementation.
Maintain knowledge of the system data model and identify application enhancement/optimization needs. Stay current with supported applications and technologies
Write functional and technical specifications forsystem modifications and enhancements; ensure defined change control procedures are followed.
Participate in 24/7 on-call rotation including incident management for planned/unplanned events. How big is team?
Work with the training department resources in the development of training documentation and curriculum, and, if necessary, assist in application training.
Sunquest Application Analyst Required Experience and Skills
3+ years in the implementation, configuration, deployment, maintenance and ongoing support of large computer systems
Sunquest Laboratory Systems experience Sunquest SMART knowledge highly preferred
Ability to interact with all levels of the organization
Ability to multi-task and appropriately delegate tasks
Excellent communication skills, both written and verbal
Flexible solutions-oriented with attention to detail
Able to troubleshoot technical and process issues and document resolutions
VIEW JOBS1/15/2021 12:00:00 AM2021-04-15T00:00Go the extra mile. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.
In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, Patient Service roles are tremendously important - it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference.
Phlebotomist II - Springfield, MA req58707
Phlebotomist II - Springfield, MA - Monday to Friday
Job Summary
The Patient Services Representative II (PSR II) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate.
Job Accountabilities (Responsibilities)
1.Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
2.Administer oral solutions according to established training.
3.Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
4.Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
5.Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
6.Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.
7.Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
8.Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
9.Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
10.Assist with compilation and submission of monthly statistics and data.
11.Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
12.Complete training courses and keep up-to-date with the latest phlebotomy techniques.
13.Travel to Territory Manager meeting if held off-site or off normal shift.
14.Participate on special projects and teams.
15.Stay-up-to date on company communications and assist with the distribution of technical information to the work group.
16.Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standing Operating Procedure (SOP).
17.With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
18.Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
19.Assist with the preparation of schedules for the assigned work group or PSC's.
20.Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
21.Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
22.Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
23.Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
24.Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor.
Job Requirements
1.Ability to provide quality, error free work in a fast-paced environment.
2.Ability to work independently with minimal on-site supervision.
3.Excellent phlebotomy skills to include pediatric and geriatric.
4.Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
5.Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
6.Must be able to make decisions based on established procedures and exercise good judgment.
7.Must have reliable transportation, valid driver license, and clean driving record, if applicable.
8.Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.
9.Capable of handling multiple priorities in a high volume setting.
10.Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.
Physical Requirements
1.Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
2.Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
3.Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
4.Position requires travel.
5.Extensive use of phone and PC.
6.Fine dexterity with hands/steadiness.
7.Talking.
8.Walking.
9.Balancing.
10.Bending/kneeling.
11.Pushing/pulling.
12.Reaching/twisting.
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]
Required Education
1.High school diploma or equivalent.
2.Medical training: medical assistant or paramedic training preferred.
3.Phlebotomy certification preferred. Required in California, Nevada, and Washington.
Work Experience
1.Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
2.Minimum 2 years in a Patient Service Center environment preferred.
3.Customer service in a retail or service environment preferred.
4.Keyboard/data entry experience.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.
Quest Diagnostics IncorporatedSpringfieldMA
VIEW JOBS1/16/2021 12:00:00 AM2021-04-16T00:00More Information about this Job
Job Description Summary : JOB SUMMARYThe Emergency Medical Technician (EMT) responds to emergent and non-emergent requests for medical assistance and delivers high quality patient care, treatment, and customer service in the most expedient, professional, safe, caring, and cost effective manner possible within the prescribed scope of practice, established protocols and Company policies.ESSENTIAL FUNCTIONS/DUTIES• Follows and maintains thorough familiarity with evolving medical treatment protocols, response requirements, quality assurance procedures, local Standard Operating Procedures (SOP) and other Company policies• Continuously maintains the level and type of certification(s) consistent with performing the duties of an EMT• Operates Company vehicles in accordance with Risk & Safety policies; is familiar with and abides by traffic laws governing the operation of emergency response vehicles• Maintains a driving record in compliance with Risk & Safety policy requirements• Develops ability to locate addresses quickly and safely through knowledge of number systems and street layouts with and without the assistance of maps and electronic mapping devices.• Performs beginning of shift checks to ensure the ambulance is in a state of mechanical readiness; tops off fluids as necessary; ensures that appropriate equipment and supplies are on board • Reports immediately to the Supervisor any discrepancies in vehicle, equipment or supplies standards that could compromise the unit's ability to complete a call• Notifies Fleet Maintenance/Supervisor of mechanical failures of the ambulance and equipment• Ensures the ambulance is cleaned inside and outside, restocked, tagged as necessary, and fueled at the end of each shift• Completes all appropriate documentation as outlined in Company policy.• Reports problems or unusual occurrences immediately to the Supervisor• Attends all mandatory training and in-service events• Fosters and maintains cooperative working relationships with peers, facility staff and public safety personnel.• Maintains complete and accurate documentation of patient assessment and treatment • Maintains complete and accurate documentation of patient statistical and billing information and services rendered.• Uses/operates appropriate communications equipment, medical equipment, cleaning equipment, office equipment and tools.• Appropriately uses medical equipment such as gurney, airway equipment/airway bag, IV, splints, bandages, and medications in rendering proper emergency medical treatment of patients• Reads medication/prescription labels and directions for usage in quick, accurate and expedient manner• Communicates effectively with empathy and compassion to interview patients, their family members, bystanders, other service agency members and facility staff• Discerns deviations/changes in eye/skin coloration due to patient's condition and to the treatment given• Listens to and takes direction from Dispatch• Converses with Dispatch, facility staff and other responders via phone or radio as to status of patient• Fosters and maintains excellent working relationships with all internal and external facility staff• Conducts self in a professional manner in accordance with the Company's 'Standards of Conduct' policy• Arrives for duty appropriately groomed and in the proper work dress/uniform• Maintains punctual and regular attendance• Completes all required/assigned Company training• Perform other duties as assignedQUALIFICATIONSExperience: Must be at least 18 years of age; some prior work experience in a health care system preferredEducation: High school diploma or GEDSkills: Effective oral and written communication skills; strong listeningand comprehension abilities, adaptability to quickly evolving situations, and strong decision makingCredentials/Licenses: Valid Driver's License, State EMT certification and CPR/BLS certifications. Other certifications as required by local City, County or State | Job Description :
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions: Available to work days, nights, weekends and holidays, extendedworkdays. Long periods inside the ambulance. May work indoors or outdoors with exposure to weather. Possible routine exposure to moderate noise levels. May periodically work in poorly lit environments in a moving vehiclePhysical Demands: Moderate to extended amounts of sitting, standing, and walking.Some repetitive motion activities. Routinely lifting more than 200 lbs. with assistance. Pushing, pulling, reaching, lifting, bending, squatting, kneeling, twisting, carrying, typing and stair climbing. Visual identification of color-coded items. Clear speech and hearing. Must be able to wear a face mask or respirator with proper fit for extended periods when requiredMental Requirements: Critical thinking skills with the ability to use logic and reasoning toidentify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Fatigue, high pressure, exposure to stressful situations. Compassion and empathyGUIDING VALUES AND BEHAVIORSEmployee must consistently exhibit our guiding principles:• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.• One Team - We respect each other and achieve together what no individual can alone.• Innovation - We are driven to develop solutions that inspire progress.• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.• Ownership - We are accountable for what we do and take pride in how we do it.• Citizenship - We are dedicated to being good stewards in the communities we serve.REPORTING RELATIONSHIPSReports to: Field Operations SupervisorInterrelationships: Operations Management and Administration
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and DisabledAmerican Medical ResponseSpringfieldMA