Boyne Resorts Big Sky , MT 59716
Posted 2 weeks ago
Overview
Big Sky Resort is looking for a Assistant Front Desk Manager at the Summit Hotel who is a driven self starter and enjoys creating transformational experiences for guests. At the Summit Hotel Front Desk at Big Sky Resort we strive to provide exceptional personalized service and seek to welcome every guest with a heartfelt greeting. The Summit Hotel Assistant Manager is tasked with supporting, supervising, and training this expectation with in their team. The ideal candidate will be detail oriented, well spoken, and customer service driven. As the Assistant Front Desk Manager you would be responsible for supporting the Front Desk Manager and Front Desk Team in maintaining and improving lodging operations and fulfills the manager role when the manager is absent.
This position requires a full season full time commitment. Please only apply if you are able to stay May 23rd - September 18th. The ideal candidate could have the option to continue into the winter season.
Responsibilities
Lead by example by communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly along with creating a positive and productive work environment by holding staff accountable, counsel and discipline in a productive manner, as needed
Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
Encourage and train staff to provide the highest level of service to all guests
Hosting and welcoming guests with a friendly and sincere demeanor
Assisting with guest check-in and out process, as well as folios, invoicing and billing
Willing to work holidays, weekends, and to have a rotating schedule
Keeping track and ordering inventory as needed along with being the point of contact for all group information
Qualifications
High School Diploma or equivalent
Current Big Sky Resort employee in good standing
Hotel Front Desk or Front of the House experience is preferred
Computer literate and proficient with Microsoft Office Suite
Previous leadership or supervisory role is appreciated
Great communication skills
All full time seasonal employment at Big Sky Resort includes:
FREE All Access Bike Haul Pass and discounted Golf Pass
Discounted Golf and Mountain Biking for friends and family
25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
Eligibility for affordable Team Member Housing
Lodging discounts for friends and family
FREE Basecamp activities including zip line course
Wellness Day and Eligibility for PTO
Eligible for seasonal loyalty bonus
Monthly employee events
Boyne Resorts