Summer Ziptour Operator Level II

Sundance Resort Provo , UT 84604

Posted 10 months ago

s u n d a n c e

Job Title: SUMMER LIFT OPERATOR LEVEL II

Department: Mountain Operations

Reports To: Lift Supervisor

Rate of Pay: $10.50-$11.50/hr

Shift: Full-time, Seasonal Position

Four-Five shifts per week

Day shifts 9 am to 8pm

Night shifts 7 pm to 1 am

Monday through Sunday

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

SUMMARY

A Level II Lift Operator will have an expanded knowledge of basic chairlift operations. They will work closely with the Lift Supervisors and Lift Foremen to provide mountain knowledge and leadership to all lift staff by working alongside their assigned daily crew to ensure each rider has a valid ticket, loads/unloads safely, and has a positive Sundance experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Operates chairlifts in an efficient manner.

Offers friendly customer service, exceeding guest expectations.

Controls lift machinery to start, stop, and adjust speed of lifts to provide an efficient and fun environment.

Assists patrons of all ages and all levels, on and off lift and instructs them in proper loading procedures.

Treats the guest with utmost concern while loading the chair or interacting with them.

Pays special attention to groups with children and always extends the offer to assist children in loading the lift.

Answers any guest questions and assist in resolving concerns in accordance with Sundance policies and the applicable laws.

Diplomatically handles awkward situations with guests and employees.

Ensures areas around lift stations are free of hazards.

Observes and assists with the loading, transporting and unloading of guests onto and off the lift.

Knows and abides by Sundance's policies and regulations involving the operation of the lift.

Immediately reports all injuries (guest and employee ) to 911, bike patrol/safety or supervisor as injury dictates.

Exhibits diligence in checking for guests who may be loading inappropriately or with unapproved items such as dogs, alcohol, no lift ticket etc.

Checks lift passengers for valid lift tickets, and verifies pictures for season pass holders.

Collects and turns in expired, invalid, or fraudulently used passes. Detains patron, referring situation the Sundance Safety Office.

Bikes designated routes down the mountain, and stays within ability level while biking on the hill.

Must be able to handle extreme temperatures and outdoor weather conditions.

Must be able to load bikes onto lift chairs.

Performs all other tasks required of Mountain Operation employees based on departmental needs, i.e. Lift Maintenance

Conscious of where co-workers are and assist as needed.

Ensures Lift Operators are in compliance with Sundance policies and regulations regarding lift operations.

Ensures the daily lift logs are filled out correctly.

Supports on-mountain recycling program.

Operator may be asked to act in a Lift Foreman capacity as needed.

Assists supervisors and management with training of other operators.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO

Have all necessary gear for work, including but not limited to, bike helmet, bike pump and pack; check that bike is in good operable shape

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service guidelines, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, and meet multiple and sometimes competing deadlines.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be an ambassador of Sundance inside and outside of work.

Strategically balance customer, business, and employee needs.

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position: minimizing waste, recycling, energy conservation, purchase and use of sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, car-pool with colleagues and coworkers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.

DRESS CODE

Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:

All aspects of the Personal Appearance Policy (spl#50) must be complied with.

All operators are required to wear nametags at all times while on duty.

All clothing must be unwrinkled, clean and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).

Proper footwear for your activity as an operator is required. No sandals or open-toed shoes are allowed.

Uniform shirts must be in good condition and have appropriate Sundance logos if required.

Plain color shorts or pants are permitted.

Sundance logo sweatshirts are permitted.

Sundance logo hats or other hats are permitted.

Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.

DISCLAIMER

This is a general description of this job. All employees of SUNDANCE PARTNERS, LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

Employee agrees to and will abide by the Liability Procedures document that they will sign at time of employment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operator must have demonstrated a high level of proficiency as a Level I Operator.

Operator must show a high level of proficiency in dealing with difficult situations that may arise on the mountain or with guests, etc.

Operator must be able to assist with the training of Level I Operators.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); one season related experience and/or training; or equivalent combination of education and experience.

Customer service experience in the ski resort industry is preferred but not required

TECHNICAL/COMPUTER SKILLS

Proficiency in electronic mail and word processing is preferred but not required. Operate 2-way radios for communication to other staff.

CERTIFICATIONS, LICENSES, REGISTRATIONS

none

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

MATHEMATICAL SKILLS

Ability to apply concepts of basic algebra and geometry.

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee may on occasions be required to climb or balance or smell.

The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is frequently exposed to high, precarious places and vibration.

The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of electrical shock. The noise level working around a lift houses is usually moderate

The employee will be working at night and may have special conditions that may come and go with this circumstance.

OTHER QUALIFICATIONS

Must be 18 years of age or older



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Summer Ziptour Operator Level II

Sundance Resort