Summer Technology Assistant (Temporary)

Colgate University is a special place to work and offers many unique opportunities, including the ability to work with and among world class faculty and staff at a highly selective residential liberal arts institution. This position provides an opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add employment at a distinct University to your resume.

Successful candidates for this position will earn sick leave, paid time off, free parking, and a University 'Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many items at the University Bookstore.

This type of appointment is not approved to work more than 999 hours per year for all positions combined. Should incumbents work more than a total of 999 hours in a year the appointment may not continue beyond one year of service.

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the university community. Comprised of several functional areas

• Classrooms, Digital Media & Events; Data Analytics & Decision Support; Engagement & Support; Information Security; Learning & Applied Innovation; Services & Shared Infrastructure

• ITS prides itself on exceptional customer service and building collaborative relationships to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate's Third Century Plan.

More information can be found https://www.colgate.edu/about/third-century-plan.

Accountabilities

Each summer, the Information Technology Services department seeks additional staffing to complete the many projects and summer operational procedures that must be accomplished to prepare for the upcoming academic year. The staffing needs can vary by project, and in skill level required, and in many cases the skills can be learned on the job. Typically, our work load requires us to staff for service desk assistance, classroom technology maintenance, inventory and review of equipment - including the deployment of new equipment and the retirement of older equipment, webpage and other communication updates, wired and wireless networking maintenance, as well as other tasks critical to the support.

We are seeking candidates who not only meet the technical requirements of the position but also demonstrate a commitment to embracing diversity of thought. We value perspectives from individuals with varied backgrounds, experiences, and viewpoints. The ability to collaborate effectively with colleagues who may have differing opinions is essential for success in this role.

Under direct or indirect supervision, after training and standard procedures are explained, the Information Technology Assistant will be tasked with some of the following:

• Respond to inquiries and request for help and providing customer service in person, on the phone, or over email to answer questions, assist in providing one of our many services, or assisting in the resolution of technology problems.

• Assist with the maintenance and/or installation of computer and/or AV equipment or wired/wireless network devices in offices and/or classrooms and/or other spaces on campus. This includes the testing of new hardware, as well as inspecting and assessing equipment used for loaning.

• Test newly installed software, and work under supervision to develop a training program for student staff.

• Assist with revisions of web content.

• Setup and/or breakdown and cleanup of physical space.

• Assist with general database entry and/or verification of data and clean up.

Requirements

Professional Experience/ Qualifications

• Effective oral and written communication skills.

• Ability to follow set protocols and follow instructions.

• Ability to work independently.

• Punctual and dependable.

• Willingness to embrace a diverse population.

• Able to set up and connect/disconnect computer systems, including, but not limited to laptops, docking stations, and monitors.

• Able to work on multiple projects simultaneously.

• Willing to learn new skills and try new experiences.

• Willingness to learn and reflect on challenges.

• Depending on duties: a current valid driver's license, in accordance with the University's Driver Safety and Motor Vehicle Use Policy is required.

Preferred Qualifications

• Knowledge of computers - both Windows and Mac OS.

• Knowledge of tablets and mobile devices.

• Basic understanding of a computer network.

• Experience with Equipment Lending Software/Connect2.

• Experience with Camera and Video Equipment.

• Experience with DSLR Cameras.

• Experience with Audio Capture Equipment.

• Experience with 3D Printers.

• Experience with Website Builders (i.e. WordPress, Google Sites).

• Ability to lift and/or move equipment.

Education

Highschool diploma or equivalent.

Physical Requirements Other Information