Summer Student Customer Care Representative

Summer Student Customer Care Rep

Cincinnati Regional

9277 Centre Pointe Dr, West Chester Township, OH 45069

Our Cincinnati Regional office is seeking Summer Student Customer Care Representative for our Sales and Client Services department. Our Student Help program is designed for students who are currently enrolled in school and will be continuing their studies in the fall. This opportunity is an excellent way for students to receive hands-on experience.

The working schedule is 37.5 a week, Monday - Friday, 8:45 AM to 5:00 PM during the months of May, June, July and August. The salary for this position will be $17.50 per hour.

Responsibilities:

• Learn our billing system and processes

• Take customer telephone calls to assist them with payment and billing inquiries

• Make outbound calls to assist customers with payment and billing inquiries

• Maintain accurate records of customer interactions

• Handle sensitive information in a confidential manner

• Additional responsibilities as assigned

Qualifications:

• Must be currently enrolled in a high school or college undergraduate program

• Professionalism

• Strong verbal and written communication

• Attention to detail and problem solving

• Organization and planning

• Proficiency with Microsoft Windows

• Time management and ability to multi-task and prioritize work

About Amica

Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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