Summer ITS MDS Assistant

Middlebury College Middlebury , VT 05753

Posted 2 months ago

Responsibilities:

  • Interact with customers to help troubleshoot Level 1 and 2 Helpdesk tickets

  • Work with computer distribution team upgrading campus computers

  • Attend cross training with the helpdesk consultants

  • Help maintain records of upgrades

  • Deliver pre-configured computers, monitors and peripherals to computer labs and offices.

  • Perform daily computer lab checks of all labs maintained by ITS

  • Check Paper/Toner levels in printers - restock as needed

  • Organize and clean-up labs as needed

  • Identify problems, perform basic trouble shooting and report any hardware/software problems to the Service Requests staff

Qualifications:

  • Able to take direction, work independently and with team

  • Lifting/carrying and moving equipment around campus on dollies is required

  • Knowledge of computer use on campus

  • Ability to provide appropriate customer service over the phone, by e-mail and in person

  • Ability to lift and carry equipment up stairs

Hours:

  • Requires daytime work (8:30am-5pm) Mon-Fri.

  • Weekly time commitment: 8-10 hours/week.

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Summer ITS MDS Assistant

Middlebury College