Interact with customers to help troubleshoot Level 1 and 2 Helpdesk tickets
Work with computer distribution team upgrading campus computers
Attend cross training with the helpdesk consultants
Help maintain records of upgrades
Deliver pre-configured computers, monitors and peripherals to computer labs and offices.
Perform daily computer lab checks of all labs maintained by ITS
Check Paper/Toner levels in printers - restock as needed
Organize and clean-up labs as needed
Identify problems, perform basic trouble shooting and report any hardware/software problems to the Service Requests staff
Able to take direction, work independently and with team
Lifting/carrying and moving equipment around campus on dollies is required
Knowledge of computer use on campus
Ability to provide appropriate customer service over the phone, by e-mail and in person
Ability to lift and carry equipment up stairs
Requires daytime work (8:30am-5pm) Mon-Fri.
Weekly time commitment: 8-10 hours/week.