Summer IT Services Desk Student Assistant

Posting Number Stu054P Working Title Summer IT Services Desk Student Assistant FLSA Non-Exempt Student Pay Level B Advertised Pay Rate $11.00 Position Status Regular Student Employment Department Student Emp Information Technology Services Job Summary/Basic Function

This position is at the IT Services Desk Duties:

• Answering phone calls and assisting the caller Assisting walk-up users

• Helping the full-time and part-time staff Troubleshooting hardware, software and network issues

• Running malicious software detection programs (viruses, malware) Installing OS updates

• Assisting users with retrieving/changing account information

This can be a stressful area at times, but is a good learning environment for those wanting to work in the computer or customer service fields

Minimum Qualifications

• Enrolled for either summer or fall 2024

• Able to grasp new skills and concepts quickly

• Ability to work alone some times, but must be able to communicate well with team members

• Self motivated

• Ability to handle effectively users under much stress

• Macintosh and/or Linux experience a plus, but not necessary

Preferred Qualifications Posting Date 02/27/2024 Close Date 08/01/2024 Special Instructions Summary