Summer Hmsu: Information Center Desk Attendant

Summer HMSU: Information Center Desk Attendant

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Please see Special Instructions for more details.

All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: https://www.indstate.edu/sites/default/files/media/Documents/PDF/career-center-Emp_Eligibility_Docs.pdf

Position Details

Position Details

Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours. Comments to Applicants

All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: https://www.indstate.edu/sites/default/files/media/Documents/PDF/career-center-Emp_Eligibility_Docs.pdf

Notice of Vacancy Number ST2300763 Job Title Summer HMSU: Information Center Desk Attendant Job Category Regular Student Job Job Type Regular Student Jobs Position Class Code 82100 - Student - Unrestricted Student Pay Grade 999 Hourly Wage/Salary 9.00 Job Summary/Basic Function

The Information Center Desk Attendant works in the fast paced environment of the Hulman Memorial Student Union (HMSU). Candidates must be able to provide accurate information in response to the various questions about Indiana State University as well as any related event taking place on or off ISU's campus. Applicants must be able to provide quality customer service to faculty, staff, other students, visitors to the University, community partners, camps, conference guests, and the general public. The Information Center Attendant is also responsible for checking out games and equipment.

Specific Responsibilities

This positions work schedule is 8am to 5pm Monday through Friday, and Saturdays month of June. Work hours can be split between several student workers.

Work Schedule

Work hours for the HMSU Information Center are 8am to 5pm Monday through Friday during summer semester, and 8am to 5pm on Saturday's during the month of June. Work hours can be split between several student workers, depending on your class schedule and work availability.

Desired Start Date 04/29/2024 Open Date 04/15/2024 Close Date 05/15/2024 Required Relevant Education & Experience High School diploma or GED Required Field(s) of Study

N/A

Preferred Relevant Education and Experience

Education: No Response; Experience: No Response

Supervisory Responsibilities This job has no supervisory responsibilities. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Excellent public speaking skills, Experience and knowledge in job related program, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Proficiency with Microsoft Office and other computer applications, Proven verbal and written communication skills, Willing to interact with students, Willing to work extended hours during events and peak seasons, when required, Work effectively with a diverse community Other Knowledge, Skills and Abilities NCAA Guidelines

All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Job Duties

Essential Duties and Responsibilities

Provide accurate information as requested by customers at the Information Center

Research and have a working knowledge of, or ability to research, a variety of sources for Indiana State University and community information

Issue refunds for vending machines on campus

Open and close the Information Center

Have a strong working knowledge of scheduled events in the HMSU

Manage the reservations for the information tables and monitor daily activity

Provide lost and found services

Be attentive to the safety and security of the HMSU

Sort mail and distribute (as needed)

Identify and resolve any situation which might endanger the customer's safety and security

Enforce HMSU policies and procedures

Execute emergency procedures (such as building evacuations or medical emergencies)

Complete applicable forms and reports

Model appropriate behavior and provide leadership for other HMSU student workers

Foster communication among student workers

Create a friendly atmosphere in the HMSU for students, staff and visitors, by building positive working relationships with ISU Public Safety, and other campus entities

Relay all pertinent information/issues to staff members as appropriate

Attend all scheduled meetings and training sessions

Timeliness for all scheduled shifts

Applicant must be available to work nights and weekends until 12 am.

Maintains full responsibility over own schedule and any shift swaps

Performs other duties as assigned

Career Readiness Competencies

o Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness.

o Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.

o Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.

o Digital Technology: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.

o Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work.

o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

o Career and Self Development: Identify and articulate one's skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace.

o Equity and Inclusion: Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals' differences.

Career Competencies

Competency: Critical Thinking/Problem Solving Competency:

Oral/Written Communications Competency: Teamwork/Collaboration Competency: Digital Technology Competency:

Professionalism/Work Ethic Competency: Equity and Inclusion

Applicant Documents

Required Documents

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Are you currently in good academic standing with the University?

• Yes

• No

• Are you currently in good conduct standing with the University?

• Yes

• No