Summer Admission Call Center Representative, Admission Department

The Admissions Call Center Representative will be responsible for fielding a series of admissions inquiries from prospective students, parents, and counselors on The New School Admissions phone line. The Admissions Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries. Providing exceptional customer service is a key aspect of the role. At this time this position operates remotely.

Student worker(s) will perform professional duties and have responsibilities that require knowledge of admission regarding the university and high levels of accuracy. The ideal candidate will be able to practice comprehensive decision-making skills, be able to prioritize tasks and work collaboratively in a remote setting. This position would work under the supervision of the Senior Office Assistant and carry out well-established procedures and existing policies.

The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.

Responsibilities:

• Answering incoming calls and triaging communication to appropriate staff/departments

• Assisting callers in navigating The New School website, application processes, and event registration

• Managing inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service

• Effectively and strategically utilizing New School remote communication technologies

Work Mode:

• Hybrid/Remote - Employees hired for this position primarily work remotely with the occasional on-campus presence required with advanced notice. Employees in this role will also be expected to use their best judgment to be on campus when necessary in order to best fulfill the responsibilities of their job descriptions.

• This is a Hybrid/Remote position for the duration of the summer and ends Sunday, August 26, 2024. The Summer Admission Call Center Representative will work a minimum of 4 hours per week, maximum of 20 hours per week.

Salary Rate:

$17/hr