Central Transport Service provides safe, courteous, and timely "patient centered" transport of patients, patient equipment and patient related items throughout Brigham and Women's Hospital. Escort Transporters spend most of their day managing the more challenging transport assignments, training staff, reporting and /or referring all complex or unresolved issues to the supervisors and completing general escort responsibilities.
PRINCIPAL DUTIES & RESPONSIBILITIES
Transports patients in stretchers, beds or wheelchairs to the test sites for testing and back to their rooms once the test is completed. Demonstrates knowledge of hospital systems and procedures, location of all departments, treatment areas and other patient services. Transports specimens to the lab, as required and transport patients to lobby areas upon discharge
Receive assignments via Pagers and two way phones from dispatchers or supervisors. Enter pick ups and completion of assignments in the bed system by using the telephony systems as trained
Responds to simple patient requests, communicating more complex needs to the RN. Provides supportive customer service, functioning as part of the patient care team and demonstrating appropriate behavior in interactions with staff, patients and visitors.
Uses germicidal wipes and disposable gloves to disinfect transport equipment prior to patient transport and at the completion of the assignment.
Follows infection control guidelines and safety protocols when transporting patients and patient equipment.
Follow proper safety protocol when assigned to pick up patients from the Helipad.
Transports, cleans, tags and returns to designated storage area: IV poles, monitors, wheelchairs, stretchers, pumps, scales, lift and other patient equipment as directed by supervisor
Maintains neatness and organization of work and storage areas. Collects, disinfects and stores transport and patient equipment.
High School graduate - Completion of at least one academic year of college
Ability to work in a fast-paced environment handling multiple priorities
Excellent oral communication skills required to deal effectively with patients (employees) and other staff
Professional phone manner and ability to handle confidential materials with discretion
Ability to take initiative and work independently