Suites Premium Services Supervisor II, Tiaa Bank Field

Delaware North Companies Jacksonville , FL 32277

Posted 1 week ago

The Opportunity

Delaware North Sportservice is searching for Premium Services Supervisors to join our team at TIAA Bank Field in Jacksonville,Florida. As a Premium Services Supervisor you will lead a team of attendants, ensuring our luxury suites are clean, stocked, and ready for game day. You'll experience the game day excitement, learn and grow your leadership skills, and be part of team committed to creating moments that matter.

Responsibilities

  • Supervises and coordinates premium club, suite, or restaurant staff, including training on company and departmental standards and providing constructive and corrective feedback as needed.

  • Ensures a positive and impactful guest experience by delivering professional and courteous guest service.

  • Receives and facilitates any premium guests' and attendants' requests and orders.

  • Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Food and Beverage Manager.

  • Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests' questions.

  • Ensures all game day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with appropriate area.

  • Maintain a clean, organized, stocked and safe area. Immediately reports any low inventory and safety and maintenance issues to the Premium Coordinator.

  • Completes and assists staff with opening and closing duties as outlined according to departmental standards.

  • Responsible for performing end of month inventory for suites pantry according to inventory standards.

  • Perform other duties, as assigned.

Qualifications

  • Minimum of 2 years of supervisory experience in front-of-house restaurant or food service position, in a high volume environment, required.

  • Previous experience with a POS system.

  • Excellent guest service skills.

  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.

  • Ability to work accurately, efficiently, and courteously in a high pressure environment.

  • Good leadership and training skills; ability to teach others as well as delegate tasks.

  • Basic math skills; ability to accurately account for cash and inventory.

Physical Requirements

  • Ability to lift up to 40 pounds for set-up, service and clean up of suite.

  • Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as the work duties demand.

Who We Are

Delaware North has operated concessions and premium dining at TIAA Bank Field since 2016. The 67,164-seat venue is home of the NFL's Jacksonville Jaguars. We're known for offering imaginative food and beverage items that celebrate the team including teal-colored buns and ice cream.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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Suites Premium Services Supervisor II, Tiaa Bank Field

Delaware North Companies