Success Coach - Student Success Center (Temporary)

Position Information

Position Title Success Coach - Student Success Center (Temporary) Position Category Faculty Position Status FLSA Exempt Advertised Salary $43,811 Department Career and Transitional Services Working Hours 35 hours per week General Description

A great student services opportunity is available for an individual looking to grow their career in higher education. To be successful in this role, you will need to have excellent communication, organizational, and customer service skills. This position reports directly to the Student Success Center Director.

The Student Success Center's Success Coach is responsible for the tracking, assisting, and monitoring the progress of an assigned cohort of students. Specific responsibilities include but are not limited to providing advisement support, developing and conducting workshops, monitoring student academic progress, supporting continuous student enrollment, and ensuring students receive information on available academic and student support services. Documentation of services and student progress is an essential requirement of this position. Evening and/or weekend hours may be required.

This is a temporary position while the incumbent is on a leave of absence with an expected duration until mid-October of 2024.

SUNY Niagara provides phenomenal benefits for our employees. These benefits are part of a total compensation package comprised of more than just a salary which includes participation in the NYS Retirement System. At SUNY Niagara you will have access to benefits that not only cover you and your family's health but also your well-being as we understand the importance of allowing our employees to have a healthy work life balance by providing our employees with very generous paid time off including four-day workweeks in the summer. Please visit https://www.niagaracc.suny.edu/hr/benefits/ to view our benefit offerings.

Typical Work Activities

• Provide support for participants on both a scheduled and drop-in basis to include but not limited to providing information, support, and resources about advisement, academic requirements, financial aid, career planning, employment, and 4-year college transfer.

• Use a case management approach to guiding students in managing their academic experience and engaging them in activities that support their success (tutoring, personal counseling, workshops on self-management, etc.).

• Monitor and document student progress at the College through frequent individual meetings, monitoring of mid-term reports, and advance registration.

• Serve as a technical resource for faculty and staff to identify campus connections and resources that foster student retention.

• Support activities related to the enrollment process, orientation, advisement and additional functions as required by the Assistant Vice President of Student Services.

• Performs other related duties as assigned.

Essential Functions

Ability to relate to a diverse student population; ability to relate to all members of the college staff and faculty; ability to manage multiple functions; ability to operate computers; ability to prepare and make presentations to groups, ability to prepare written reports, ability to physically perform the duties of the position.

Required Qualifications

• Bachelor's Degree in Education or Counseling OR Bachelor's Degree and the equivalent of four months (one semester) full-time experience working in an educational environment;

• Demonstrable effective written communication skills;

• Experience interacting with a diverse population.

Desirable Qualifications

• Master's Degree in Student Personnel, Higher Education Administration, Counseling, Social Work, or related field;

• Experience advising or case management experience with low income, first generation and/or disabled students;

• Experience working with SCT Banner;

• Experience creating educational materials and publications;

• Experience giving educational presentations.

License(s)/Certifications About SUNY Niagara

Our college nurtures and empowers its students and employees in ways that recognize and value our common humanity as well as the richness of our diversity. SUNY Niagara offers high-quality academic programs leading to degrees and certificates which are supported by outstanding student services in an inclusive and welcoming environment. SUNY Niagara provides a variety of cultural, social, and international experiences, as well as community education and workforce development that supports economic development that positively impacts the quality of life of valued stake-holders. The College operates through a collegial model of shared governance and transparency, and is accountable to meet the highest standards of professionalism and integrity.

Established in 1962, our college offers a comprehensive and vibrant learning environment with a student to faculty ratio of 12:1, providing a high degree of personalized attention and connection between students and faculty.

The SUNY Niagara campus, located in Sanborn, NY, offers easy access to both Buffalo, NY and Niagara Falls State Park, and is minutes from the Canadian border. The campus is centrally located between the county's three main cities of Lockport, Niagara Falls, and North Tonawanda. NCCC serves the community in two locations within Niagara County, at the Sanborn campus, and at the Niagara Falls Culinary Institute, located in the heart of downtown Niagara Falls.

SUNY Niagara continues to actively expand with the recent opening of its Learning Commons Center, a $25 million dollar project on the Sanborn campus. In just a short period of time, it has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services.

Our college welcomes applicants who are committed in helping us fulfill our mission and to reach our vision of being a leader in providing a dynamic, high quality, educational environment responsive to current and emerging needs of our students and community. At NCCC we embrace diversity and promote inclusion throughout the institution and seek candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.

EEO Statement

SUNY Niagara does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Posting Detail Information

Posting Number S280P Open Date 02/29/2024 Close Date Open Until Filled No Special Instructions Summary

Niagara County Community College considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:

• cover letter that addresses each of the qualifications
• resume
• unofficial transcripts
• names and contact information for three (3) current, work related references

Incomplete packets will be rejected for lack of information.

Supplemental Questions