Success Coach (Student Services Program Coordinator II) #2454 (Readvertising)

Job Responsibilities

Success Coaches serve as students' primary point of contact and will guide students through registration, orientation, financial aid, academic advising, counseling, and career services. These positions offer ongoing navigation and support to an assigned caseload of students, including troubleshooting, determining eligibility for benefits, locating student resources as requested, referring students to appropriate academic departments, and performing other student-related tasks. Responsibilities also include but are not limited to:

• Navigating students through the onboarding process.

• Coordinating academic support for assigned programs.

• Using technology to monitor program and performance progress as appropriate.

• Counseling students on financial aid.

• Refer students to appropriate counseling services.

• Reviewing and accepting onboarding documents.

• Receiving and addressing early alert notifications.

• Overall office operations.

Maintaining student accountability using technology to monitor program and performance progress utilizing multiple computer software programs, smart boards, and communication technology. As appropriate, provide timely feedback to students and supervisors concerning the onboarding process and academic progress.

Prepares, reviews, and submits essential operational and student records, reports, forms, regulatory information, and related documents. This includes but is not limited to handling financial and educational documents for onboarding.

Minimum and Additional Requirements

This position requires a bachelor's degree and experience in student services programs.

Preferred Qualifications

Preferred candidates will have (2) two years of student services experience. Working experience with a management database, preferably with Ellucian Colleague and MS Office Suite, document imaging software, and CISCO call manager is ideal.

Candidates supporting faculty, staff, and students in an education environment or working with the public daily in an office environment are highly desirable. Preferred experience in higher education supporting faculty, staff, and students. Excellent data entry, document processing/management, interpersonal, communication, and customer service skills are essential.

The ability to prioritize and complete multiple tasks efficiently and effectively is vital. Strong analytical and problem-solving skills are a definite plus. Fluency in Spanish is also a plus.

Additional Comments

Applicants MUST complete the online SC State Jobs Employment Application. To fully evaluate qualifications, some positions may require submission of unofficial transcripts with the application.

Only complete applications are considered. For assistance, contact TTC Human Resources at 843.574.6201. The position is open and filled with preference given to applicants who apply by March 01, 2024.

Faculty positions require the submission of related unofficial transcripts with the application and may include any required certifications. Upon hire, official transcripts/certifications are required.

Staff positions where a degree may be substituted for the related work experience must submit unofficial transcripts related to the position with the application and/or certifications. Upon hire, official transcripts/certifications are required.

Unofficial transcripts may be uploaded to the application, mailed to TTC Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 or emailed in PDF format to Employment@tridenttech.edu by the deadline date and time.

Employment applicants may be subject to a background check. Failure to consent to a background check will remove your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).

Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.