Substance Use Program Assistant

Acts as the main initial contact for consumers involved with the Intoxicated Drivers Program (IDP) and the public regarding Substance Use (SU) services.  Provides administrative support to Mental Health and Substance Use staff.

Schedule: M-F: 8 AM - 5:00 PM 40 hours/week.

• Provides information and educates consumers regarding their responsibilities and the timelines they need to follow as part of the Intoxicated Driver Program (IDP).  Helps consumers and family members navigate through their options for Substance Use services.  Keeps up to date on all IDP and Operating While Intoxicated (OWI) laws, fees and consumer requirements and shares that information with consumers so that they are well informed to make choices.

• Provides information, education and intervention to consumers when immediate needs or crises arise and helps to connect them with appropriate services and staff.  Coordinates efforts to solve client problems.

• Tracks progress of IDP consumer's Driver Safety Plans, addresses consumer's needs related to Driver Safety Plans, maintains required Driver Safety Plan information with the Department of Transportation (DOT) and with courts.

• Images confidential material, collateral information and legal documents, and maintains consumer information in Wisconsin DOT programs and internal consumer data bases

Additional Essential Duties:

• Provides administrative support to Mental Health and SU/IDP staff which may include a variety of highly confidential issues and sensitive materials; working with them on developing, updating and maintaining requested documents.

• Coordinates consumer appointments, fees, and schedules of SU/IDP staff.

• Types correspondence and other confidential material, as requested by professional staff.

• Updates and maintains the reports.

• Tracks and follows through on various types of consumer-related appointments and legal timeframes.

• Effectively works and communicates with Clinical Director, supervisors, and staff; attends meetings as necessary.

• Processes incoming and outgoing correspondence and confidential information in a variety of formats to include electronic, E-mail, postal mail to authorized persons and/or community agencies.  Documents all activities.

• Understands and ensures confidentiality of all consumer related information as required by Federal and State statutes and standards.

• Addresses and resolves conflict and manages stress in a professional manner, including actively engaging in professional and personal activities which help mitigate the impact of secondary traumatic stress.

• Performs other related duties as may be assigned.

Work Relationships:

• Reports to SU/MH Supervisor

• Works regularly with Outagamie County Health and Human Services employees, consumers, and the public.

• High school diploma required.

• An Associate's degree in Administrative Management or Human Services related field or other complex office environment and training which provides the required knowledge, skills and abilities, preferred.

• Ability to make necessary decisions and is a self-starter with demonstrated problem solving and organizational skills.

• Ability to maintain a high degree of confidentiality regarding consumer/medical/IDP records.

• Ability to communicate effectively and cordially with the general public, both in person and over the phone.

• Ability to type 35 words per minute preferred.

• Ability to establish and maintain productive and cohesive working relationships with fellow employees and supervisors.

• Strong written and verbal communication and listening skills required.

• Possess good working knowledge of a number of computer software packages to include, Microsoft Office Outlook, Word, Excel, PowerPoint and Access database.   The ability to learn new software, problem solve issues and teach other staff.

• Ability to operate various office equipment such as imaging equipment, copying machines and fax machines.

• Ability to act calmly in emergency situations and under pressure, while able to effectively address and resolve conflict and to manage stress in a professional manner.

• Knowledge and/or understanding in Trauma Informed Care principles and practices and a strong commitment to fostering a positive, healthy work culture.

Physical Requirements:

• Ability to perform most work from a sedentary position.

• Ability to function in situations encountered in a normal office setting.

• Ability to use standard office equipment including telephone, computer, printer, photocopier, and scanner.

• Ability to travel to other County departments and locations.