Subscriptions Operations Manager

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

The Subscriptions team at Roku is focused on growing Roku's subscriptions business by identifying opportunities to better compete in the SVOD landscape and working cross-functionally to ensure the optimal execution of those initiatives. As the company's core business team thinking about subscriptions, we are setting the strategy and vision for Roku's SVOD business and partnering closely with internal teams such as Partner Growth, Marketing, Merchandising, and Product to bring the vision to life. The Subscriptions team is also wholly responsible for the successful management of the Premium Subscriptions business within The Roku Channel, including identifying growth opportunities and managing day-to-day activities.

About the role

Roku is seeking a detail-oriented operations manager to join its Subscriptions team. This role will execute key operational activities related to growing and maintaining the SVOD business within The Roku Channel ("Premium Subscriptions"). The role requires strong technical acumen in addition to excellent written and verbal communications and stakeholder management skills.

The Subscriptions Operations Manager will manage and improve existing processes to launch and maintain SVOD services and propose and implement new workflows to support operational activities across the Premium Subscriptions platform.

A successful candidate should have experience with technology-based products and processes, with a passion to innovate, and tackle complex problems. They will successfully deliver high quality outcomes while being able to deal with ambiguity and manage multiple stakeholders and processes to deadlines.

For California Only - The estimated annual salary for this position is between $75,000 and $144,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you'll be doing

• Support SVOD partner operations, ensuring seamless success through every phase of the lifecycle- from onboarding to post-launch operations (e.g., price changes, new plan launches, migrations, and deprecations)

• Lead cross-functional programs and facilitate collaboration between internal stakeholders (Business, Product, Engineering, Merchandising, Marketing), pursuing follow-ups to ensure task completion

• Proactively identify and mitigate technical risks to processes, facilitating resolution internally

• Own program communication, identifying and clearing blockers, and escalating as appropriate

• Process-manage investigations around user billing errors and implement solutions to rectify issues going forward

• Develop documentation and playbooks for initiatives and processes; manage post-launch learnings to identify areas for improvement

• Own and maintain calendar of Premium Subscriptions business operations activities and communicate status updates, risks, and changes to appropriate stakeholders

We're excited if you have

• BA/BS degree in Business Administration, Computer Science or related field

• 4+ years of relevant experience in a product operations or technical program management role

• Proven record of organizational and communication skills, attention to detail, and ability to work autonomously and lead others

• Excellent project management abilities, with the competence to dive deep into the weeds of technical implementation

• Positive attitude and can remain focused in a high pressure, ambiguous environment

• Experience in and/or understanding of the digital media space, streaming platforms, and software development

• Proficient in Excel, Powerpoint, Airtable, Confluence, JIRA a plus

#LI-CU1

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.