Subscriber Support- Advanced - Radio Service Tech

Position Description

Position Overview:

Under general supervision, the Subscriber Support Advanced-Radio Service Tech is responsible for moderately complex tasks typically relating to Harris County's network monitoring, operations, installation, and maintenance for local, off-site, and remote locations.

Job Duties:

• Performs hands-on, first tier diagnostic services and repairs to two-way mobile radio vehicle drive-ins as needed.

• Performs land mobile radio subscriber template design and subscriber layout.

• Performs land mobile radio subscriber programming.

• Documents work labor and parts through the work order software.

• Performs frequency and specification alignment of land mobile radio subscribers.

• Completes necessary steps and paperwork to send a subscriber radio to the repair depot.

• Performs other duties as assigned.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• High School diploma/GED equivalent

Experience:

• Have advanced understanding of P25 Trunked Radio Systems and one to three years' experience with Radio programming using Motorola CPS radio programming software.

Knowledge, Skill & Abilities (KSAs):

• Strong knowledge of personal computers and Microsoft Office Suite, Infor Cloud suite, Genesis, and other various radio programming software's.

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained, or stored either manually or electronically (i.e., custodian, maintenance).

Automatic Disqualification:

• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor

• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years

• Open arrest for any criminal offense (Felony or Misdemeanor)

• Family Violence conviction

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Education:

• Associates Degree, Bachelor's Degree in Computer Science, Information Systems, or another related field.

Experience:

• Have three to eight years of experience with P25 radio programming using Motorola CPS, Kenwood Armada, Harris RPM2, and Bendix King radio programming software.

Knowledge, Skill & Abilities (KSAs):

• Must possess excellent interpersonal and written/oral communication skills.

• The ability to interact with staff at all levels.

General Information

Position Type and Typical Hours of Work:

• Monday - Friday | 40hrs

Location:

• 2318 Green Rd., Houston TX 77032

Physical Requirements:

• Ability to lift at least 25 lbs. and/or move boxes and equipment as needed.

• Subject to standing, walking, sitting, climbing, bending/stooping, kneeling/squatting, reaching, talking, hearing, lifting, carrying, pushing, pulling, twisting, and reaching are needed to perform the essential functions.

Special Requirements:

• Must pass FBI Criminal Justice Information Services (CJIS) background checks and Awareness Certification within 90 days of hire.

• Must complete FEMA NIMS ICS 100, 200, 300, 400, 700, 800 training within 1 year of hire.

• Must have a valid driver license.

• May be required to work more than forty hours during the workweek or on weekends special projects or Public Safety events/incidents.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Wellness Plan

• Life Insurance

• Long-term disability

• Employee Assistance Program

• Ten (10) days of vacation each year for the first five (5) years of service

• Accrual rates increase based on years of service

• Eleven (11) County-observed holidays and one (1) floating holiday

• Professional development opportunities

• Dependent Care Reimbursement Plan

• Healthcare Reimbursement Account

• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement Pension (TCDRS)
• Flexible schedule (varies by department)
• Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website:

https://benefitsathctx.com/

01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma

• Associate Degree

• Bachelor's Degree

• Master's Degree or higher

• None of the above

02

If you selected a college degree in response to the previous question, which of the following best describes your major?

• Computer Science

• Information Systems

• Other Related Field

• Unrelated Field

• N/A; No Degree

03

Please describe your educational background including level of education completed, area of study and completed major and minor programs.

04

Which of the following best describes your verifiable experience with Radio programming using Motorola CPS radio programming software? (To be considered, qualifying experience must be documented in your application's employment history)

• Less than one (1) year

• One (1) year but less than two (2) years

• Two (2) years but less than three (3) years

• Three (3) years or more

• I do not have this experience

05

Please provide details about your verifiable experience with Radio programming using Motorola CPS radio programming software. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.

06

Do you have advanced understanding of P25 Trunked Radio Systems?

• Yes

• No

07

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced

• Intermediate

• Basic

• Entry Level

• Not proficient

Required Question

Agency Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx