Sub Pool - Information Systems Support Assistant

BASIC FUNCTION:

Under the direction of Area Administrator(s), provide employees, students and public help desk support and information; assist IT staff with technical and clerical work as assigned.

REPRESENTATIVE DUTIES:

Serve as a help desk resource to employees and students with respect to campus technology service requests, services, projects and other functions; provide general customer service and assistance in connecting employees, students and the general public to appropriate departments as needed. E

Receive, prepare and manage work orders related to technology and technology support systems; Provide assistance to faculty and staff via help desk ticket(s), phone, and email. E

Assist users one-on-one with support of IT service application use; compile and type training documentation; assist in hardware and software installation. E

Enter existing and new hardware and software inventory into District database; verify existing data by checking hardware and software and update changes in inventory; notify appropriate personnel regarding change in status of hardware and software; maintain system inventory. E

Set-up and maintain email and email distribution accounts for employees and employee groups. E

Maintain purchase records of IT orders, invoices by vendors and by product, warranty information and software licenses; serve as liaison between IT department and other District departments relative to quoting and placing of IT orders, inventory and requisitions. E

Prepare and generate reports and records as needed (i.e. prepare billing reports, track printing costs and needs, monitor systems and equipment usage reports, etc.). E

Portray and provide cultural competence, inclusion, and equity when providing customer service and interpersonal interaction. E

Perform related duties as assigned.

Please click here to view the full job description. 

EDUCATION AND EXPERIENCE:

Graduation from high school or the equivalent with some college level coursework in computer information systems, computer science or related field and one (1) year experience working with computers and computer software.

IMPORTANT:  To be considered for the position applying for, applicants must submit the required items by the deadline, which include: online IVC application, current resume, and ALL unofficial transcripts (transcripts must show degree was awarded or conferred with a completion date). All attachments will be uploaded into the online application.

Applications which do not include all of the required materials will not be forwarded to the screening committee for consideration. Materials submitted become property of the District and will not be returned, copied, or considered for other openings.

RANGE 15 ON THE CLASSIFIED SALARY SCHEULE: Substitute/Short-Term are placed at Step 1.  Please click here to review current salary schedule.

Applications in the sub-pool will remain on file for one year.

Imperial Valley College is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.